#primalfreeze_api
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west jewel
Um do you have other PaymentLink which is working?
west jewel
Hmm weird, so it only happen with the previous specific PaymentLink? plink_1RukU4A2c6uLmBgv6BjTRqB1
untold lance
plink_1RukG6A2c6uLmBgvI3yFufkr
This one too
The two that did NOT work were created with the latest Stripe package that was made available within the last few weeks
The one that worked was ages ago in March
west jewel
do you mean Stripe .NET SDK?
untold lance
Whatever the package is call that came from Nuget
west jewel
Just curious, if you use exact same parameter right now, with https://dashboard.stripe.com/logs/req_j9bQIwqdYUo9Gk, will you also get an expired PaymentLink? (I am trying to narrow down the issue)
west jewel
Just curious, if you use exact same parameter right now, with https://dashboard....
Yes I know, could you try this
west jewel
Can you create a brand new PaymentLink, with exactly same parameter as https://dashboard.stripe.com/logs/req_j9bQIwqdYUo9Gk, and share with me the Id and its URL
Want to see if you can reproduce now
untold lance
So effectively just re-run my code with the same data?
west jewel
Yes
The step after it, is rerun the code with the data equivalent to the PaymentLink that worked https://dashboard.stripe.com/logs/req_Z4LSAQkg6vltMR
untold lance
west jewel
So we can rule out is that because of the parameter, or because of the SDK
west jewel
Alright now can you rerun with price id like this https://dashboard.stripe.com/logs/req_Z4LSAQkg6vltMR?
untold lance
That one is completely different because that's using a Price via Id vs a Price_Data object
Which I definitely don't have the structures in place for anymore
untold lance
It'll take me a bit, about to go into back to back meetings
west jewel
Ty. In the meantime lemme looks closely at the errored PaymentLink
west jewel
Alright so this works
untold lance
Correct, so definitely an issue with teh price_data stuff
west jewel
With price_data and SDK v 46 (previous version) did it work and do you have an example request id which worked?
untold lance
It didn't exist in the previous version
I believe it's a new feature
Btw, I note that I did create a payment link via postman the other day using the price_data that did work.
I've not no record of it unfortunately, but it did happen
west jewel
It could give a great comparison on our internal tool
Any chance you can quickly spinup Postman and copy-paste this parameter?
untold lance
I'll see what I can do
plink_1Rv8oVCubp1jmjVkk4GITYOn
That is on the sandbox account
west jewel
Thank you. Could you use the exact information as the non-working example
price_data: {
currency: "aud",
product_data: {
name: "Inline Product Name",
},
unit_amount: "200",
},
quantity: "1",
(but in Postman)
west jewel
Try the exact parameters as https://dashboard.stripe.com/logs/req_9Dr3bhQXcNWp7X in PostMan
I am suspecting the exact parameters here is the root cause, not the SDK (is NuGet or Postman doesn't matter)
west jewel
Alright now keep that Postman and switch to the problematic account acct_1QSB80A2c6uLmBgv (Live mode)
(Totally fine if you hestitate to use Live mode key in Postman)
west jewel
Okie but this is Test mode 🤔
We are close
Any chance you can use a Livemode key in Postman?
untold lance
Sure, you got one handy, I don't have it handy right now
west jewel
Otherwise, I believe this is a bug on our end, and would be happy to follow up if you could write to Support and refer this Discord thread
We will follow up via email
The workaround, is creating Product and Price separately, and use its Id
untold lance
We can't do that workaround. The prices are waaaay too dynamic. Our client could create hundreds of difference prices a day
How do I 'write to Support'?
west jewel
Sorry please wait a minute
plain shuttleBOT
mint rivet
hi there, taking over the thread from my colleague 👋
mint rivet
How do I 'write to Support'?
Our support team is reachable at https://support.stripe.com/?contact=true (please note that you'll need to be logged into your Stripe account)
untold lance
Too easy thanks.
This is just putting me through to an assistant, this isn't helping at all
mint rivet
You can request to speak to an agent
mint rivet
yes, but when you said "write to Support", this means that you will be creating a support case with our Support team — this is done through the URL I provided.
untold lance
I'm going off the words used by Orakaro
He told me to raise a ticket to get a bug resolved
I've created something, we'll see what happens from there
mint rivet
Hmmm...we haven't received your support case. I will drop you a dm with a link you should visit to create the case directly.
plain shuttleBOT
Hello @untold lance, we have sent you a direct message, please check it at https://discord.com/channels/@me/1404681180103573597
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
mint rivet
please select the account
mint rivet
okay let me check
untold lance
Thanks. Don't suppose you have a rough idea of how soon?
mint rivet
Yeah there isn't a time estimate I can share because we'll need to work with other product team to look into it