#vienklett_best-practices
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olive lark
👋 Hi
olive veldt
hi
olive lark
What you're describing (a single invoice for multiple subscriptions/customers) isn't really possible.
Could you go into some detail as to what you're trying to acheive/ what your end goal is here.
olive veldt
we have customer that like reseller for our product. under him, we create different subscriptions based on his customer. howevever, he said he receives multiple charge to his cards, and he would like to be charge one time per month on the existing subscriptions.
i wonder if we can do anything that void all the invoices from subscriptions. and we can calculate the total amount each month, and create invoice for it manually. - the reason i keep subscription is to credit/refund for him per subscription if needed
olive lark
Is this like a license subscription?
olive veldt
yes. similar
olive lark
https://docs.stripe.com/products-prices/pricing-models#per-seat
Would per-seat billing maybe make more sense.
olive veldt
but we have different start date for those subscription. example: one start 8/15/2024, renew on 8/15/2025, one one start 9/15/2024, renew on 9/15/2025, -> as long as we bill the customer one time per month, it is ok
it is easy with month interval, but when it comes to yearly, idk what to do
olive lark
so you're talking about mixed interval here?
olive veldt
no. it is mixed start_date of the subscrptions. not interval like monthly vs annually. each customer only have one interval
olive lark
Also could you clarify are you acting as a platform and this customer is reselling through a conneted account?
olive veldt
we are phone center. and we sell to customer phone lines. the customer can resell those phone lines from us
olive lark
I mean with per-seat billing you could have just two subscriptions one for the monthly intervals and then another for the yearly. Have you looked into charging by the seat and then the customer charges his customers directly for the seats he buys of you?
https://docs.stripe.com/products-prices/pricing-models#per-seat
then you can prorate if he needs more or less seats each month
I don't think there's an effective solution using the current system. Not one that merges everything to the reseller under one invoice
So you'd likely want to consider a different pricing model
olive veldt
two subscriptions for all phone lines dont work. Example: one line starts on 08/11/2024. we charge $1000 and it good til 8/11/2025. another phone line one line starts on 11/11/2024. we charge $1000 and it good til 11/11/2025 with the per-seat billing, i can just simply increase the quantity of the 8/11 subscription, because i cant charge them full amount. (either i have to charge prorated amount which less than full price or reset billing cycle which charge more)
olive lark
I think this makes more sense for the reseller to manage individual customer subscriptions and you just bill him by the total number of phone lines he's using in a given month.
olive veldt
do you know when Stripe create invoice at the subscription renewal time? we access early and update it to void
olive lark
Have you considered operating as a platform and having them operate as a connected account?
olive veldt
That's what I'm saying, is I think this makes more sense for the reseller to manage individual customer subscriptions and you just bill him by the total number of phone lines he's using in a given month. -> we are billing the bill for him. we have several resellers, some on the yearly some on monthly. we cant just switch to monthly since it loses momey
Have you considered operating as a platform and having them operate as a connected account? -> i open for it. can u give me more info
olive lark
I should point out, this channel is for answering API questions relating to how to integrate Stripe into your code.
We have other support teams better able to answer questions about what type of Connect flow would make the most sense for your business. There are a number of ways you can utilize Stripe Connect and they would be better suited to help you pick the best solution to your needs.
olive veldt
can you point me to the right team to connect?
I came here bc i thought we can do it w the API
olive lark
That's fair, unfortunately, I don't think there is a good way to do this with our API that would give you the kind of result you want given your current system.
Bottom right corner is a contact support link. where you can get in touch with our support team.
olive veldt
thanks
olive lark
Of course! If your conversations with our Support team lead you to more API related questions, please feel free to reach back out 🙂
olive veldt
thanks. have a nice day