#ben-brostoff_api

1 messages ¡ Page 1 of 1 (latest)

mild magnetBOT
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chilly drum
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Hello
I can take a look at an example Subscription and check what stopped the automatic collection but my team won't be very familiar with how dashboard UI works and shows the information.

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Happy to look if you can share an example Subscription ID (sub_xxx)

quasi narwhal
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That would be fantastic. At the API level, the status of the Subscription would also be unpaid. FWIW we have also see this with select Failed payments resulting in this cascade. It's extremely rare as a % of total recurring subs.

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sub_IN8QOnFF7gt21T

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sub_0PO3Zg3MFIk84T3n5yGye2yn as well if a second example helps

chilly drum
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Hmm you seem to be using AvaTax for tax calculations, is that correct?
I wonder if there's a feature you're gated into that prevents invoices from finalizing if there's an issue with AvaTax

quasi narwhal
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That's also what I suspected. I don't see an error though preventing those invoices from finalization

chilly drum
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Gotcha. I'm not sure how that whole flow is supposed to work though so I'm not sure. It is a private feature as far as I know..

Let me look again but you'd likely need to talk to Stripe Support via
https://support.stripe.com/?contact=true as they can put you in touch with the right team.

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Okay yeah I can confirm the Invoices aren't finalizing immediately because of the integration with AvaTax where AvaTax needs to add in the tax amount before we finalize but something is going wrong with that...

Have you checked with AvaTax folks to see if they know why this is happening?

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If not, you could ask them too. If not, I'd recommend talking to Stripe Support as they can put you in touch with the right team for this