wajajat_klarna-errors-thirdparty-integration | Stripe Developers | Page 1

honest ingotBOT Aug 11, 2025, 4:30 PM

#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1404502220166266881

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

wajajat_error, 5 days ago, 17 messages

#

sleek monolith Aug 11, 2025, 4:31 PM

#

Are you a developer coding your integration with Stripe and Klarna? What Stripe surface are you using? (Checkout, Payment Element, etc?)

warm marsh Aug 11, 2025, 4:31 PM

#

#

id: pi_3RtwKjIrSuobyx3e2couu7ah

sleek monolith Aug 11, 2025, 4:32 PM

#

What error messages do you see? Do you have a publicly accessible front-end where I can reproduce this?

warm marsh Aug 11, 2025, 4:32 PM

#

check out pages and Payment link

#

customers aren’t able to select a payment option when trying to check out using Klarna? It seems like the button or link to proceed isn’t working properly.

sleek monolith Aug 11, 2025, 4:33 PM

#

It looks like the Customer didn't provide sufficient data for the shipping address in this request

warm marsh Aug 11, 2025, 4:34 PM

#

they do provide

#

addresss

sleek monolith Aug 11, 2025, 4:35 PM

#

Okay here is the shipping address that was provided on the creation request

shipping: {
    address: {
      city: "LAS VEGAS",
      country: "US",
      postal_code: "89143",
      state: "NV",
    },

warm marsh Aug 11, 2025, 4:36 PM

#

Yeah! Why its incomplete

sleek monolith Aug 11, 2025, 4:36 PM

#

Actually that's not what the error message says, excatly

error.message: "When providing a shipping address, `billing_details[email]`, `shipping[address][line1]`, `shipping[address][city]`, `shipping[address][postal_code]` and `shipping[address][country]` must be provided. If the shipping country is the US, `shipping[address][state]` must be provided too.",

warm marsh Aug 11, 2025, 4:37 PM

#

what was it

sleek monolith Aug 11, 2025, 4:37 PM

#

The customer isn't providing their billing_details[email]

#

billing_details: {
      address: {
        country: "US",
      },
      email: "",
      name: "",
    },

warm marsh Aug 11, 2025, 4:38 PM

#

which details should customer provide

#

?

sleek monolith Aug 11, 2025, 4:40 PM

#

What is listed in the error message

warm marsh Aug 11, 2025, 4:40 PM

#

can you send me

sleek monolith Aug 11, 2025, 4:40 PM

#

Looking at the values there, billing_details.email is missing

warm marsh Aug 11, 2025, 4:41 PM

#

sleek monolith Actually that's not what the error message says, excatly ``` error.message: "Whe...

all these details?

sleek monolith Aug 11, 2025, 4:41 PM

#

Please read the message carefuly, review the shipping and billing_details payloads, and determine what is missing

#

But, as I have now mentioned twice, the Customer did not provide an email in their billing_details

#

Also , this was NOT created by a Payment Link

#

The creation request for the Payment Intent was created by the Stripe Node SDK running on a linux server.

#

And the confirmation request was created by the Stripe Payment Element

warm marsh Aug 11, 2025, 4:48 PM

#

Okay

#

This is the part where they get stuck. They basically say that it won't allow them to click on any option.

sleek monolith Aug 11, 2025, 4:54 PM

#

Do you see any errror messages in the browers console?

warm marsh Aug 11, 2025, 4:55 PM

#

thats another thing.
Customers aren’t able to select a payment option when trying to check out using Klarna? It seems like the button or link to proceed isn’t working properly.

sleek monolith Aug 11, 2025, 4:55 PM

#

Do you see any errror messages in the browers console?

warm marsh Aug 11, 2025, 4:56 PM

#

On browser it shows inomplete

sleek monolith Aug 11, 2025, 4:56 PM

#

Do you see any errror messages in the browers console?

#

Please answer the question I am asking

warm marsh Aug 11, 2025, 4:57 PM

#

Where can I check that?

sleek monolith Aug 11, 2025, 4:59 PM

#

Are you testing this yourself?

warm marsh Aug 11, 2025, 4:59 PM

#

No its customer

sleek monolith Aug 11, 2025, 4:59 PM

#

Can you test this yourself?

warm marsh Aug 11, 2025, 4:59 PM

#

I will

sleek monolith Aug 11, 2025, 4:59 PM

#

It seems like your Payment Element integration is not providing enough data to confirm the payment

#

Can you share the JavaScript code you are using to confirm the payment?

warm marsh Aug 11, 2025, 5:00 PM

#

Where can I find that?

sleek monolith Aug 11, 2025, 5:03 PM

#

You should be the one writing it

#

We help developers here who code integrations with Stripe APIs

#

That is where the problem appears to be

warm marsh Aug 11, 2025, 5:04 PM

#

Its actually integrated with highlevel

sleek monolith Aug 11, 2025, 5:04 PM

#

Then their integration is the problem because it isn't collecting all the data necessary to make Klarna payments

warm marsh Aug 11, 2025, 5:05 PM

#

What should we do now

sleek monolith Aug 11, 2025, 5:05 PM

#

Talk to them

#

The problem is that they are not including the Customer's email address in the billing_details when they confirm the payment

warm marsh Aug 11, 2025, 5:07 PM

#

okay i will dicuss with hihglevel

#wajajat_klarna-errors-thirdparty-integration