battbot_unexpected | Stripe Developers | Page 1

vernal nestBOT Aug 7, 2025, 9:13 PM

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near horizon Aug 7, 2025, 9:19 PM

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WhatsApp_2025-08-0621.39.43_0182d028.jpg

short stag Aug 7, 2025, 9:20 PM

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Hi there

near horizon Aug 7, 2025, 9:20 PM

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hi

short stag Aug 7, 2025, 9:21 PM

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I can confirm that PIZZA DEPOT is the descriptor sent to the network

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Unfortunately, banks can display whatever they want (or think they should) on their surfaces. Banks displaying incorrect information on the statement descriptor is, sadly, a common issue.

See https://support.stripe.com/questions/why-do-customers-see-statement-descriptors-that-don-t-match-what-i-ve-set-in-stripe for a fuller explanation

near horizon Aug 7, 2025, 9:23 PM

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what can we do about it?

short stag Aug 7, 2025, 9:24 PM

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Very little, unfortunatey. Your customer can report it to their bank if they will. You can also attempt to report it to them, though I can't imagine that would be easy to do.

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The most Stripe can do is make sure we're sending the correct descriptor to the network

near horizon Aug 7, 2025, 9:26 PM

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I'm confused where the bank get gosnappy.io from.

#battbot_unexpected