rio_customerportal-checkout | Stripe Developers | Page 1

trim sapphireBOT Aug 6, 2025, 10:00 PM

#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1402773464502374531

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

#

stuck gazelle Aug 6, 2025, 10:02 PM

#

Are you saying that you add a card in the CustomerPortal and later want it to appear in a separate product, Checkout, but it's not there?

#

cleaning up as this is a lot of dumped text

lean trail Aug 6, 2025, 10:02 PM

#

sorry I am trying to share the checkout config but it is too big for discord

stuck gazelle Aug 6, 2025, 10:03 PM

#

yeah I don't need all of this. Is my summary your question?

lean trail Aug 6, 2025, 10:03 PM

#

yes thats accurate

stuck gazelle Aug 6, 2025, 10:03 PM

#

If so that is unfortunately expected behaviour. CustomerPortal doesn't collect the name/email that is required for the card to be displayed in Checkout.
It's weird and something my team has asked the product teams to align on and fix but sadly a known limitation for now

#

We kind of document the requirements that are specific to Checkout in https://docs.stripe.com/payments/existing-customers?platform=web&ui=stripe-hosted#prefill-payment-fields

lean trail Aug 6, 2025, 10:04 PM

#

Thank you, that is disappointing but helpful

stuck gazelle Aug 6, 2025, 10:05 PM

#

Please contact support https://support.stripe.com/contact to mention that frustration, it helps bubble it up to support teams

#rio_customerportal-checkout