#shaharyar-ilyas_best-practices
orchid gustBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1402611519816073236
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
crisp saffron
hi there!
violet silo
Hi
crisp saffron
We need to initiate the process to recover the disputed amount from their external bank account.
so you want to debit the connected account?
if so, there's this: https://docs.stripe.com/connect/account-debits
violet silo
yes, i want to debit amount from thier external bank account.
Please not we have use destination charges for transaction
What happens if the connected account has insufficient balance?
crisp saffron
yes, i want to debit amount from thier external bank account.
got it. did you read the link I shared above?
violet silo
yes
crisp saffron
it says this:
Debiting an account can’t make the connected account balance become negative.
also there's this doc explaning how negative balance works: https://docs.stripe.com/connect/account-balances#accounting-for-negative-balances
violet silo
Our platform is based in the UK.
According to the documentation, this feature is available in Canada, Europe, Hong Kong, Japan, New Zealand, and the US.
Could you please confirm if the UK is included under "Europe" in this context?
violet silo
One more question: Is it possible to directly debit a connected account's external bank account using any APIs?
crisp saffron
not possible no, but that's something Stripe will do:
If a connected account balance is negative, Stripe debits their external account on file up to the maximum number of attempts allowed. If all attempts fail, Stripe pauses payouts to and debits from the external account until the external account on file is updated.
https://docs.stripe.com/connect/account-balances#accounting-for-negative-balances
violet silo
Thanks for your help; let's see what happens after integrating this.