#lior_reporting-delay
near lotusBOT
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valid juniper
Hi 👋 this is Dan from your Support Case, I was looking through logs to try and find a matching example for the same report type from from before the issue presented it self that demonstrates the normal behavior.
green tulip
i dont have the number but in aguest 3rd i made 2 request and didnt get any issues
valid juniper
I'll try and pull one up.
green tulip
i looked at my logs it should have happened around: 2025-08-03T11:41:01.2356075Z
utc
valid juniper
Ok, found it, https://dashboard.stripe.com/logs/req_uq0WZgcE8ZOMcX
green tulip
any idea why the reports now are taking few hour?
valid juniper
Not entirely, sure, I tried to see if there were any of reports related to a incident but haven't seen anything.
Was also trying to dig up an SLA to see what the expectation is here, I know sometimes these things can have a certain amount of variability depending on how busy things are.
I did a test report run for a day wide window and it also took a fair bit more than 10 minutes, so I was able to recreate it to some degree.
green tulip
maybe some priorty issue with the quque? because if i run the same thing from the dashboard i get the report in a few seconds
valid juniper
Previously: req_uq0WZgcE8ZOMcXr created frr_1Rs0HlCfsucJuGCdWTDSpeHL at, 2025-08-03 11:41:05 and it completed a few seconds later at 2025-08-03 11:41:23
Today: req_MNF130VIMTXrcU created frr_1RsnHRCfsucJuGCdTnt875mg at 2025-08-05 16:00:01 and completed a few hours later at 2025-08-05 19:24:37
Just recapping as I think I'll need to inquire with my team to see if anyone has any insight as to the expected time frame. This does seem a like a quite dramatic increase
green tulip
great please let me know if there is any progress
near lotusBOT
grim pelican
lior_reporting-delay