#wajajat_error
wintry heartBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1402325491611992095
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
thorny pagoda
This the response i got from highlevel support
"I have received a response from the development team, and below is the detailed explanation provided by the developer. I kindly ask you to review it and let me know if you need any further assistance.
"Upon checking the details for the shared payment intent id, we found that now the previous error is not coming i.e. issue related to shipping address fields are now being correctly populated. Now there is an altogether different error occurring from the stripe side related to Klarna. The error from stripe side says as follows:
"code": "payment_intent_payment_attempt_failed",
"doc_url": "https://stripe.com/docs/error-codes/payment-intent-payment-attempt-expired",
"message": "Klarna checkout was not completed and has expired"
The error message from stripe is denoting that the payment intent expired before it was completed by the customer. The previous error which was coming is sorted now. Refer to this stripe doc for knowing more about this error: https://stripe.com/docs/error-codes/payment-intent-payment-attempt-expired
PFA. Also please reach out to stripe support to know more about the cause for this error if this is still not sorted."
Id is : pi_3Rr0MMIrSuobyx3e2D7zLAxV
scenic hemlock
Hi there
thorny pagoda
hi
scenic hemlock
I believe they were referring to the information in the webhook event - there isn't an API error here
thorny pagoda
so what is it
scenic hemlock
The customer abandoned the checkout after the redirect to Klarna
thorny pagoda
We got same incompletion to the other customer aswell here is the id: pi_3Rr0GbIrSuobyx3e3uCDVslx
scenic hemlock
Looks to be the same situation. Here's the payment_intent.payment_failed event for that payment:
https://dashboard.stripe.com/events/evt_3Rr0GbIrSuobyx3e3UH7kbiE
Abandoned checkouts aren't uncommon
thorny pagoda
So, It mean customer abandoned checkout
scenic hemlock
Yep