#jairo094215_api
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- jairo094215_api, 49 minutes ago, 6 messages
rigid ether
hi there!
when syncing transactions (getting charges, refunds, and payouts from API) he don't receive anything.
what does that mean concretely?
are you talking about webhook events or somehting else?
fading canyon
we are getting the account transactions making GET requests to /v1/charges, /v1/refunds and /v1/payouts
The responses to those calls are empty, but the customer says they see transactions in their Stripe dashboard.
rigid ether
can you share one request ID (req_xxx) with this issue?
fading canyon
hmmm, let me check
I don't have any request ID... our system logs the API responses but not the request IDs, and I can't see the customer requests from the Stripe Dashboard of our platform account
For now I just need to know if the account really has no transactions.
For example, the client says that for July 30th he has two negative movements and in the Stripe dashboard it are displayed correctly but then in the responses of the API calls these movements are not present
He sees all these movements on the dashboard:
But none of them are received via API
rigid ether
in the responses of the API calls these movements are not present
so they are making API calls to Stripe, but Stripe doesn't send any response?
that doesn't sound possible.
I really need a specific request ID (req_xxx) to look into this.
fading canyon
No, sorry, probably I'm not explaining correctly
the Stripe sends a well-formed response, but it has no data
the data has an empty array (no charges, no payouts and no refunds for any date...)
But our customer ensures that their account has movements
Please, could you check whether or not that account actually has transactions for any of the dates that appear in the image I shared with you?
rigid ether
the Stripe sends a well-formed response, but it has no data
can you share the specific API request you are making that have this issue? either code, or a request ID? I need concrete information in order to investigate this.
fading canyon
Okay, unfortunately, I don't have this information. I don't have specific logs in my system that show the Stripe request ID, nor do I have access to the client's Stripe dashboard to view API requests for that account.
rigid ether
Please, could you check whether or not that account actually has transactions for any of the dates that appear in the image I shared with you?
the account you shared (acct_1RsKjg1NnoZQJm2b) has no transactions no.
fading canyon
Ok, this information give us a clue