#samip_best-practices
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gleaming sluice
Hi, just adding some pointers to above.
For example:
The products are setup with USD and AUD as the currencies.
The currency is being reflected in the currency where the organisation is located. For example : GBP.
glass sorrel
Hi! Do you have an example of an Invoice that was charged in currency A but is showing a different currency for the customer?
gleaming sluice
in_1Rml9wJTZ0m2CRyt6lAUc5UR
I do not have an example of the statement from the customer's bank. But, we are sure it's happenning because the same complaint has come from different sources.
glass sorrel
Looking into the invoice.
gleaming sluice
Thanks
glass sorrel
The Invoice is for AUD and I see that for the charge we have send AUD to the networks and issuer. Is the customer not seeing AUD for this charge on their bank statement?
gleaming sluice
They're seeing GBP
I have a feeling it a higher level setting ? Something to do with Bank Account and Currencies ?
Settings> Business> Bank Account and Currencies ?
glass sorrel
This settings is for your account's payouts. It's not what will be appearing on the customer's bank statement.