#firas_api
cold ingotBOT
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- firas_api, 1 day ago, 17 messages
zealous drift
Hi there, by "release", do you mean refunding payments?
young hemlock
No, release is paying the merchants out 1/3 every time the scan one of the 3 QR codes. then I want to know about the refund process, if we request a refund and they refuse to refund the customer, can we as the admin force it force it
zealous drift
release is paying the merchants out 1/3 every time the scan one of the 3 QR codes
This sounds like payouts to me: https://docs.stripe.com/connect/payouts-connected-accounts. Could you confirm?
then I want to know about the refund process, if we request a refund and they refuse to refund the customer, can we as the admin force it force it
Yes, it is possible for a Platform to create refunds on behalf of their connected accounts (or merchants). But how the Platform needs to do it will depend on how payments are collected in their integration.
young hemlock
one second please
zealous drift
no worries, take your time
young hemlock
thank you
"> release is paying the merchants out 1/3 every time the scan one of the 3 QR codes
This sounds like payouts to me: https://docs.stripe.com/connect/payouts-connected-accounts. Could you confirm?
then I want to know about the refund process, if we request a refund and they refuse to refund the customer, can we as the admin force it force it
Yes, it is possible for a Platform to create refunds on behalf of their connected accounts (or merchants). But how the Platform needs to do it will depend on how payments are collected in their integration." can you please elaborate on this? so if we pay them the entire amount or a partial amount , how can we force the refund from the merchants if the customers want it and they refuse to
basically an easier way to put it is:
1- If a payment has been sent immediately to the merchant account, can it still be refunded to the customer from the merchant account? And what would be rhe process to initiate this
zealous drift
Yes it is possible to refund the end customer after you have paid out to your merchants. However, if you are creating refunds on behalf of you merchants, you need to first ensure your merchant have sufficient money in their Stripe Balance. Your merchant's Stripe Balance cannot go into negative: https://support.stripe.com/questions/reserves-for-connect-platforms-and-connected-accounts
young hemlock
and the 2nd questions is : 2- Is it required to have the balance in stripe for the refund and payment will be refunded from the merchant stripe or bank account?
zealous drift
The refunds comes from the Stripe Balance, so there need to be sufficient money in your merchant's Stripe balance to issue the refund
young hemlock
and just to make sure we are on the same page, i am the admin/the website owner, not a merchant
zealous drift
Yes
If you are building a Marketplace, then you're likely using Stripe Connect. In Stripe Connect's context, your business will be known as the Platform, managing merchants that use your marketplace to sell their products
young hemlock
so if you say "refund can only be done if vendor have balance" what's stripe policy in getting a refund back if there is a dispute and we as the admin determine that customer is right and that the merchant didn't provide what was agreed upon?
and if the vendor doesn't have any balance in their account
??
zealous drift
You should not mix refund and negative balance with dispute management, because it might get confusing.
Basically as a Platform and when it comes to refunding, you need to ensure that your connected account's Stripe balance don't go into negative. How Stripe covers negative balance depends on what type of connected account you're using:
- If you are using Standard accounts, Stripe will debit the connected account's bank account if their balance go into negative: https://docs.stripe.com/refunds
- If you are using Express or Custom accounts, then Stripe will debit the Platform's account. There's the "Connect Reserve" where we cover connected accounts' negative balance with the owning Platforn: https://support.stripe.com/questions/reserves-for-connect-platforms-and-connected-accounts
In the context of Disputes, a Platform can only manage disputes on behalf of their connected accounts if you are using Express or Custom account type. If you are creating Standard accounts, you cannot accept disputes on behalf of your connected accounts, this is not allowed via the Stripe API: https://docs.stripe.com/connect/disputes
young hemlock
thank you for the information, do you guys offer video help or audio customer support?
zealous drift
You can contact our support team at https://support.stripe.com/?contact=true to request for a call
cold ingotBOT
young hemlock
what's the difference between standard, express, and custom accounts?
fair smelt
You can refer to this document to see the differences between the different types of accounts: https://docs.stripe.com/connect/accounts
young hemlock
I am going thru this document, just a few please, thank you for your patience
fair smelt
no worries, its a bit of a read, feel free to take your time!
young hemlock
what's the pricing for the 3 models, I don't see it in the document