#karl_unexpected
sonic pathBOT
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acoustic sparrow
Hi there 👋 do the verification code messages mention Link at all? (some of the ones for Link do, some of them don't)
If so, or if you think this is for Link (which is what this sounds like to me), then I suggest reaching out to our dedicated Link support team via this page:
https://support.link.com/contact/login?#:~:text=Contact-,support,-24/7 help
If you think these are coming from Stripe, but not from Link, then you'll want to reach out to our general Support team:
https://support.stripe.com/?contact=true
marsh light
I need to speak with a representative.
acoustic sparrow
You are
marsh light
Karl
acoustic sparrow
I was saying you are speaking to a representative. We don't assist with the kind of issue you're reaching out in this forum, as mentioned in our #📖rules. You'll want to reach out to one of our Support teams that I provided links to above to discuss this further.
marsh light
I can't log into my account I'm not receiving the links through my email to reset my password to get into my account to reach your help. How do I contact your fraud department?
acoustic sparrow
Using one of the support links that I shared above, depending on where you're referring to logging in, is the best path forward for this concern.
marsh light
My password is not working and I am not getting the email link to reset it?
acoustic sparrow
On what site? Is this about your Stripe account, or are you asking about a Link account? (or maybe something else?)
marsh light
Yes I can't log into my stripe account. I put my email in to receive a confirm notion code to reset my password but never receive an email.
How do I protect myself from fraud?
Someone has been trying to access my account as I'm receiving text from 65161 verification code.
acoustic sparrow
Ah, that's because that is probably related to your Link account, not your Stripe account.
Are you able to do password recovery on https://link.com ?
marsh light
I am being paid through your app from my billing app that I use I never use your app. They forced me to change payment systems using Joist.
I spent over an hour with them trying to figure out what's going on. They deferred me to your website. I have been trying to access my account but can't I need to speak with a fraud agent please assist me with this as I believe I've been hacked
acoustic sparrow
You will want to reach out to our Support team then:
https://support.stripe.com/?contact=true
My understanding is that the chatbot there will let you send an email when you explain to it that you can't login, but I'm not certain on that, this is very outside of what my teammates and I are familiar with and can help with in this forum (we specialize in helping developers who are implementing Stripe into their sites/apps, we don't know anything about account troubleshooting, nor would we do that in this public forum)
sonic pathBOT
marsh light
I've been getting Verification codes from 65161 for some time I finally Googled the number as I didn't know where it was coming from. I believe I am being hacked I can't log into my account as mentioned above to see what's going on. I need your fraud department to help me. How do I protect myself do I need to call my bank. Why are you refusing to connect me to the fraud department to determine what's going on? Your company is handling my money and I feel you need to do your job to protect me from fraud.
half rivet
👋 stepping in here as toby needs to step away. I'm really sorry @marsh light but we can't help you here. We can only help developers with questions about our API. For any sort of login/fraud/account issues you have to work directly with our Support team. Please do reach out to them via https://support.stripe.com/contact/login
marsh light
Okay you're not hearing me I can't log into my account as the password is not working. I tried to reset the password and I never received the emails for the link how do I do this without logging in please connect me to your fraud department
half rivet
If you visit the above link you will notice there is a I can't sign in option
You click that option
marsh light
I'm not receiving email links from your company for some reason for any kind of reset our confirmation
I feel my email may have been hacked as well and that's why I'm not getting the links
Please connect me to your fraud department
Why do you refuse to connect me? I'm doing all I can on my end.
half rivet
I don't refuse, I am connecting you. The way you get connected is to use the link above. There is literally no other way to "connect you".
marsh light
You're telling me to do something that still not work. I have been messing with this for hours. Do I call my bank? Do you have a manager or someone above you who is able to get a hold of someone to help in this odd situation?
half rivet
What do you mean it won't work? What happens when you click the I can't sign in option and then request to chat with someone through the Assistant?
marsh light
There's not a way I can receive a verification code.
I'm not getting emails from you. The texts aren't coming through.
half rivet
You should not need a verification code. You are able to send an email directly through the Assistant modal. It should look like the below and you should input an email address that is under your control that can receive emails
marsh light
How do I get a reply if I can't get an email from you? I have $1000 that has just been paid to me and don't want it stolen.
Can you have them contact me?
half rivet
I'm sorry but I don't know wht "can't get an email from you" means.
marsh light
Other than email
It means when I'm supposed to receive an email to verify from your company I never receive it
half rivet
I'd try using a different email address then.
marsh light
I am presenting to you potential fraud and this is ridiculous you won't connect me to a fraud specialist what the heck. Therefore you are part of the problem.
You refuse to connect me to your fraud department
half rivet
As I explained, there is no method for me to do that.
This forum is not for Support.
It is for developers asking questions about our API.
It is not tied to our Support flow at all.
I'm sorry you are having trouble getting connected but there is really nothing I can do. The only way for you to speak with our Support team is to follow https://support.stripe.com/contact/login and follow the directions I already indicated.