tal_unexpected | Stripe Developers | Page 1

frail plankBOT Jul 30, 2025, 5:39 AM

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scarlet creek Jul 30, 2025, 5:39 AM

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Hey @glass haven, is this a public channel or can I paste IDs and such here?

glass haven Jul 30, 2025, 5:40 AM

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Hi! This is a public channel but you can past the IDs here.

scarlet creek Jul 30, 2025, 5:41 AM

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Gotcha. So it seems there's an issue where metered billing isn't actually being invoiced against users. I've reported this previously and been told it was a Stripe bug that was then resolved by your team a few months ago, but it seems to be a regression

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In short, if you visit this dashboard, you'll see metering events being actively metered against users, but if you actually look at the active subscriptions for these users, they're listed as zero usage:

https://dashboard.stripe.com/meters/mtr_61QkwzBA5sXpAOpNF41LnmNuDWyYUPs8

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

glass haven Jul 30, 2025, 5:48 AM

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When you previously reported this issue, was it via Discord or a ticket? I would like ot go back and take a look at it.

scarlet creek Jul 30, 2025, 5:50 AM

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Both I believe

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It's a pretty easy repro, just search for any of the users under that meter above and see their usage, then confirm that the IDs match

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A few have been particularly expensive, but if you randomly sample from the last 100 metering events you'll more likely than not found one without functioning metering

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*find

glass haven Jul 30, 2025, 5:56 AM

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Looking into this!

scarlet creek Jul 30, 2025, 5:57 AM

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Thanks Sam

glass haven Jul 30, 2025, 6:16 AM

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Can I confirm that you are using the same meter for different customers?

scarlet creek Jul 30, 2025, 6:35 AM

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Yes

glass haven Jul 30, 2025, 6:41 AM

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Thanks for confirming! This will take us some time to investigate. Would it be okay for me to send you a DM with the steps to create a ticket for this and we can update you via the ticket?

scarlet creek Jul 30, 2025, 6:42 AM

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Sure

frail plankBOT Jul 30, 2025, 6:42 AM

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Hello @scarlet creek, we have sent you a direct message, please check it at https://discord.com/channels/@me/1358915756020076706

🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.

scarlet creek Jul 30, 2025, 6:44 AM

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Done. All set on your end?

glass haven Jul 30, 2025, 6:49 AM

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Yeap! Thanks!

scarlet creek Jul 30, 2025, 6:51 AM

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Perfect, thanks!

#tal_unexpected

Hello @scarlet creek, we have sent you a direct message, please check it at https://discord.com/channels/@me/1358915756020076706