#residex_webhooks
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- residex_webhooks, 44 minutes ago, 8 messages
mystic wind
thank you!
i perform what I am calling the "won dispute transfer" inside the charge.dispute.closed webhook if that helps. Maybe that one is called before Stripe can return the funds
abstract hornet
fyi something else cropped up that's pulling at my attention but i'll get back to this as soon as possible! i'm half way through my reproduction, just need to finish a couple of steps
ok back to this
i'm looking at best practices around how to handle cases like this and it sounds like the recommendation is to add funds to your stripe balance if your balance is insufficient
https://docs.stripe.com/connect/disputes#destination-and-separate-charges-and-transfers
mystic wind
ah, I see I have make the common mistake listed here. Unfortunately the decision was not mine to wait until the dispute was lost to reverse transfer the funds, my management decided we dont want to hold the bag while we wait for disputes to resolve. I will see what they say about holding some amount of money in the Platform account to handle disputes, thanks for your help
abstract hornet
yep of course! happy to help 🙂 let me know if you have any other questions, i'll hold this thread open for a bit just in case