#duane-friesen_api
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- duane-friesen_api, 23 minutes ago, 7 messages
rocky wave
1 - pi_3RoUofIMglCKPryM05dvkPXi
Created and Captured through the API
Result: 2 balance transactions (Charge for full amount and Refund for difference) > Undesireable
Where did you see 2 balance transactions? Could you share their IDs?
bitter flume
yes
Charge: ch_3RoUofIMglCKPryM0hyKHv0R
Balance Transaction: txn_3RoUofIMglCKPryM0BNn0f0t
302.90
Refund: re_3RoUofIMglCKPryM0zhmi3zJ
Balance Transaction: txn_3RoUofIMglCKPryM0sUENxm6
292.90
rocky wave
Thanks for sharing! From the API perspective, I'm afraid there is no way to control how the balance transaction is created.
bitter flume
But the whole point of Auth Capture is that we only pull funds from clients for the amount that we capture. They are not okay with a refund.
Is there a setting on the stripe account that is controlling this?
rocky wave
Stripe doesn't do full capture, then refund for auth and capture flow in live mode. Still checking with the refund object is created
bitter flume
I did this same process with anther Stripe account and it created one balance transactions for the capture amount.
See PI: pi_3RopsXA9WTNrNdzc1iYzK8C7
Create auth is dashboard and captured through API
Result: 1 Balance Transaction:
txn_3RopsXA9WTNrNdzc1uCL40ky
30.00
rocky wave
This is indeed strange. I couldn't find the differences why one would create refund object while another one didn't. Can I suggest you writing to Support https://support.stripe.com/contact, so that they can check the relevant team why this happened?