stephen-primary-school-online_error

[obtuse prawn]

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[frigid musk]

HI could you please share more details about your use case and the issue you are facing please ?

[formal verge]

Yes! I operate a Service business where customers sign up to a weekly subscription.

When they use the payment link, they fill in their details correctly and click 'pay and subscribe'. Then above the pay and subscribe button this pops up - we are unable to authenticate your payment. Please choose a different payment method and try again.

I tried it myself and got this message, I was using the apple pay feature.

The next time I inputted my card details manually. The banking pop up appeared and I had to authenticate my card.

Is it maybe an Apple Pay issue?

[raw pewter]

are you testing this i live mode?

[formal verge]

Yes, I just used my own person bank card.
However when I first tried it with apple pay the authentication message appeared.

I generally never have an issue with stripe. I often process up to 30 payments weekly, the issue seems to be initially setting up the subscription

[raw pewter]

do you have any ID to share with me?

[formal verge]

The same issue has happened with 4 new customers over the past week. I dont know if their problem was with Apple Pay, but the stripe message stated 'authentication required'

Yes I can send it to you

One second

acct_1LIWBtHwVt8UG0Pq

[raw pewter]

these appear to be fail because the issuer declined the transaction

the customers should reach out to their issuing banks to see why exactly the payment failed

[formal verge]

I am sorry but I feel that is not good enough

From Stripe's perspective

That will churn customers straight away

If it happening to 4 different customers in the past 7 days there must be a stripe issue

Sorry, but I will have no choice but to leave Stripe and move to a competitor due to this issue. If it is going to prevent customers from completing a simple payment I have no choice

[raw pewter]

I was looking at some historical data, in the past 30 days this only happened 10 times

[formal verge]

Yes, it has prevented 4 customers signing up in the last few days

[raw pewter]

2 on July 7th
3 on July 15th
1 yesterday
and 4 today

I understand but I don't have any other input. We here on this channel help people with their integrations

when you're seeing an increase in decline rates you should flag it to https://support.stripe.com/?contact=true