#markr_unexpected

1 messages ¡ Page 1 of 1 (latest)

analog marlinBOT
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severe pulsar
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Here is a sub_id from an affected subscription: sub_1RHJrsDH60cqpTK3V6ZimK1b

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and another: sub_1R48bVDH60cqpTK3wNrnoipZ

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and another: sub_1QyI7PDH60cqpTK36a5DsguB

tepid vault
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Are you expecting the coupon to affect the already-created Invoice?

severe pulsar
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I was expecting that a customer recieving a retention coupon during attempted cancellation should recieve this discount upon the very next bill that they pay

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Is the issue here that users have missed a payment, so they are paying for that, and then the coupon is applied to the next month?

tepid vault
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  1. Stripe createdan Invoice;
  2. That invoice became finalized;
  3. The payment failed;
  4. The customer decided to cancel;
  5. You offered a discount and they accepted it;

Do you expect 6 to be:

A. They pay a reduced amount for the already-created invoice right now; or
B. They will pay the full amount of the already-owing invoice, and then next invoice will be reduced?

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Yes, exactly - you've got it.

severe pulsar
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Ideally I would expect (A), but I do understand that (B) is how Stripe works

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On a similar note, if a user cancels their subscription after payment fails, it does not cancel immediately, but instead is set to cancel at what would be the end of the billing period

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It seems like what I need to do is handle this logic outside of stripe's hosted pages in order to get the functionality that I am looking for.

tepid vault
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That's a setting in your Dashboard you can change.

severe pulsar
tepid vault