#wajajat_error

1 messages · Page 1 of 1 (latest)

ruby lindenBOT
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stark ether
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Sorry the last message thread was closed

graceful glen
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Hello

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Do you control your integration here?

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It sounds like HighLevel is the one controlling your integration, no?

stark ether
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Yeah

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I have integrated it with highlevel

graceful glen
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Gotcha then HighLevel is in control here and you would need to work with them.

stark ether
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I have discuss this with highlevel and they said its strip issue

graceful glen
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Do you have an example PaymentIntent ID that I can look at?

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I'm happy to look but the reality is that whatever change is needed would need to be done by HighLevel if they control your code.

stark ether
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pi_3RoQIYIrSuobyx3e1WpsvzXe

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He tried twice, and it's not incomplete.

graceful glen
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Yep that is an integration error that your platform needs to fix. The error can be seen here: https://dashboard.stripe.com/logs/req_JV1c0ZbrMmVO23 with an error about the shipping address information that was provided. That shipping address is controlled via the HighLevel code so you need to talk to them.

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I'd recommend sharing that request ID with them so they can fix this on their end.

stark ether
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Is there anything you can do here?

graceful glen
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No, sorry. This is completely controlled via your integration.

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The only people who can fix this is HighLevel.

stark ether
graceful glen
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Please have the HighLevel developers reach out to us here if they have questions. We are happy to help them.

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The video shows me that they don't understand the issue here.

stark ether
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Can you explain the issue technically so I can inform them?

graceful glen
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The specific error, which you can see in that request's response, is:
message: "When providing a shipping address, `billing_details[email]`, `shipping[address][line1]`, `shipping[address][city]`, `shipping[address][postal_code]` and `shipping[address][country]` must be provided. If the shipping country is the US, `shipping[address][state]` must be provided too.",

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One second let me check on one thing.

ruby lindenBOT
graceful glen
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So please provide all of those details to HighLevel and they can troubleshoot.