#arden-malikb_docs
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jaunty terrace
👋 happy to help
azure osprey
Thank you
jaunty terrace
would you mind sharing the payment Intent's ID?
azure osprey
pi_3RoJWsGNQ570gX7g15iR6gTy
jaunty terrace
taking a look please give me a few minutes
azure osprey
fine
azure osprey
@jaunty terrace Hello have you check this?
molten river
hi! I'm taking over this thread.
azure osprey
ok
molten river
I checked the PaymentIntent you shared, it'sd a Direct Charge. So the full amount was directly sent to your connected account, and your platform got back the application fee.
Why the connected account is not seeing the $2 transaction?
it should. where are they looking exactly?
How to confirm whether the transaction was correctly routed
you mean with the Stripe Dashboard or the API?
azure osprey
I check inside stripe dashboard of connected account
I can see in activity
but it can't reflect the balance as now I can see -$6.04
This is above ss from connected account
molten river
I'm not sure I understand your question. do you want to know why the total balance is -$6.04?
azure osprey
yes
molten river
got it, then for this types of questions you need to ask Stripe support directly: https://support.stripe.com/contact
azure osprey
ok so my all the balance transferred to the account, right?
So we have no support for the instance payouts for our integration?
molten river
ok so my all the balance transferred to the account, right?
for the PaymentIntent you shared, the funds were directly sent to the connected accountacct_1PspzvGNQ570gX7g
So we have no support for the instance payouts for our integration?
I don't understand that question, sorry. can you rephrase?
azure osprey
We’re using Stripe Connect with direct charges in our integration — the connected accounts are the merchants of record, and funds from transactions go directly into their Stripe balances.
Do we need to take any additional steps to support Instant Payouts in this setup?
molten river
We’re using Stripe Connect with direct charges in our integration — the connected accounts are the merchants of record, and funds from transactions go directly into their Stripe balances.
correct
Do we need to take any additional steps to support Instant Payouts in this setup?
you can see the eligibility for Instant Payout here: https://support.stripe.com/questions/what-are-instant-payouts-and-who-is-eligible
if you have more questions about Instant Payouts, you should directly ask Stripe support: https://support.stripe.com/contact