#el-capitan14_best-practices

1 messages · Page 1 of 1 (latest)

sour crystalBOT
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tired brook
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hello! do you have a screenshot of what you see when you say it does not work?

loud lion
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you could see i make it through the onboarding then when i go to hit the agree and submit absolutely nothing, nada

tired brook
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do you have a site that we can reproduce the issue?

loud lion
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no sir

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i mean i could give you a log in into my website if you wanna use it

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with like test user

tired brook
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yes, that would be helpful

loud lion
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email cruzh5150@gmail.com
password Corona88.

Hit the picture at bottom left settings then creator

tired brook
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this looks like it's in production, do you have an example in testmode?

loud lion
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nope

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this is what im doing

tired brook
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so did it work in testmode before?

loud lion
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i dont have a test mode

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its never worked

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this is test mode

tired brook
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the API key that you're using is a live API key

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can you switch to using a test API key? That'll make things easier to test. Right now, I can't complete the onboarding since I can't use test data

loud lion
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no sire

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i give you permission

tired brook
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to be clear, you are using the Stripe livemode API key

loud lion
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yes

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there is no connected accounts i been doing this all day

tired brook
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because the livemode API key results in the form requiring real data, I cannot test

loud lion
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unless you deciide to charge one of my clients you cant fuck nothing up

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so no i do not consent to any charges to my client

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but i need help

tired brook
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If you don't switch to a testmode key, I cannot test, and I can't help. So please switch to test API keys so that I can help troubleshoot

loud lion
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it wont work

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watch

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what are the test api keys

tired brook
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you'll need to switch to your Sandbox, then retrieve the API keys for it

loud lion
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it doesnt work

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ive told you guys about this when i do the sandbox it just cycles in circles

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watch now try logging in

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is there a supervisor that could actually help me out

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its almost been an hour already have youve provided 0 help

tired brook
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Could you please specify what isn't working and what seems to be cycling in circles? We want to help, but we also need your input to troubleshoot effectively.

loud lion
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brother youre able to walk through the steps. you could f12 and see ive shown you. I create an account that completed sucessfully, then i started the embed onboarding process. I do where it asks for all my personal information name birthday address etc. then it asks for business type then bank for transfers etc. and then it gets to the overview and when i try to press agree and submit nothing happens

tired brook
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I understand that when you press "Agree" and "Submit," nothing happens. However, I need to replicate the issue to troubleshoot effectively.

To do that, I need your help with switching to the test API keys. Since this is in production and involves real data, which I cannot provide, we are having trouble reaching the last page. Additionally, it's important that we avoid testing in production environments.

loud lion
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and i did that and it doesnt work

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so whats the next step

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how are you having trouble reaching the last page?

tired brook
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so you're saying you've already switched to the test key just now?

loud lion
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its right there you should be able to see it in your api logs

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I did

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and i told you it does not work it just goes in circles

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becuase your test environment does not work

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it will not register my subscriptions

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if you look through my logs in here i complained about that the other day it said for two days that it was loading the sandbox

tired brook
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every time I go to the creator page, it's still loading from the live API key

loud lion
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even if its live mode you should still get the api hit from my app when we press agree and submit there is no difference there

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brother get me someone else

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please

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someone that knows what theyre doing

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please give quick overview of how our on exit and tos submit is set within our app so i could provide to the stripe tech that is
helping me. Make sure to dumb it down a lot becuase hes special

● Here's a simple overview for the Stripe tech:

Our Stripe Connect Onboarding Setup

We're using Stripe's embedded onboarding component with these settings:

  • disable_stripe_user_authentication: true (we handle auth)
  • skipTermsOfServiceCollection: false (we want TOS collection)

The Problem:
When users click "Agree and Submit" on the summary page, nothing happens. The button is inside a Stripe iframe.

Our Current Implementation:

  1. Component Setup:
    <ConnectAccountOnboarding
    onExit={handleOnboardingExit} // Fires when user exits onboarding
    onComplete={handleComplete} // We hoped this fires on submit (it doesn't)
    onStepChange={handleStepChange} // Fires when moving between steps
    />

  2. What We're Doing:

  • When user reaches summary step → We start polling our backend every 2 seconds
  • We check if TOS requirements disappeared from account.requirements.currently_due
  • If TOS is gone → We assume user clicked "Agree and Submit"
  • Then we programmatically accept TOS via Stripe API: stripe.Account.modify()
  1. The Issue:
  • The "Agree and Submit" button doesn't trigger any events we can catch
  • onExit only fires when closing/canceling, not on successful submit
  • We can't access the button because it's in an iframe
  • So we're polling to detect when TOS was accepted
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Hello!

tired brook
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Like I've mentioned before, we can’t help you troubleshoot unless you switch to using the test or sandbox API keys for your embedded onboarding. We can’t get to the last page to submit the form to look at the error because we can’t provide real info like the tax ID or bank details. Feel free to reach out again when you've switched to using the test API keys.

Also, please don't ping in someone else's thread, this is against our server rules and we will have no choice but to ban you if you continue doing so.

loud lion
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why not

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explain to me why not

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your actively ignoring me

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how there only two threads and i cant get help

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brother this is rediculous

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Thats exactly my problem is that i cant get it to submit

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so please tell me how to fix it

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Ok now if you log in and go to the creator page you will see what im saying

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i filled out ALL of the information. All you would have to do is hit Agree and submit

tired brook
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okay, give me a sec to take a look, it looks like you prefilled everything

loud lion
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brother how do you not go in order

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i could actively see you responding to toher people that have not been waiting for two hours like i have

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1

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1

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1

tired brook
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okay, so I think this is going to take some time to investigate, I'm going to send you a link to create a support case and we'll respond on the ticket.

sour crystalBOT
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Hello @loud lion, we have sent you a direct message, please check it at https://discord.com/channels/@me/1397774779121012827

  • 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
loud lion
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Dude no

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im here waiting to be helped here

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you complained you couldnt see the button i gave it to you

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you keep making excuses

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how do i identify you within the company so i could make a complaint

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whats your id number

tired brook
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We’ll need to reach out to another team to help debug this issue. The only way to do that is for you to submit a support ticket so that we can follow up with you async once we have an update.

if you have feedback, feel free to post it in the #1211832777608273960 channel

loud lion
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why

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youre not explaining why

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and i need your id number im on the phone with support to make the complain

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transfer my chat to someone else then

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if you dont know how to do your job please bring in someone that does

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youre replying to threads where people arent even activve

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@paper gate please help

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@exotic bane pls help

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@static sequoia Please help

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@sour crystal

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@stripe moderator

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The link you gave me isnt even for making a support ticket

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@south chasm

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@ashen nimbus

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@tired brook you didnt give me the correct link

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I just want my issue resolved

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This is rediculous its been over 2 hours

tired brook
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You need to log in to your Stripe Account first. Then access the link. After a while, a chat box should pop up on the side.

loud lion
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I am logged in

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it didnt work

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you said make a support ticket not start a chat

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And when i go through the support it tells me to contact you here

tired brook
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Did you access the link from the DM you got?

loud lion
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Yes

tired brook
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okay, can you share a screenshot of what you're seeing?

loud lion
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it tells me to come to the developer support on discord

tired brook
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aha, looks like the ticket came through

loud lion
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SO YOU GET THE TICKET

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this is dumb af

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whats your id number

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you are just pushing me off

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this is dumn how am i gonna make a ticket that you get anyways

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and im here now for you to help me

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WHATS YOUR ID NUMBER

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Or should i provide the ip address?

tired brook
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We'd like to resolve this here too if possible, but this issue unfortunately requires us to liaise with another team and a support ticket is the only way for us to keep you updated async.

loud lion
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ok so you havent even told me whats going on and why

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you said you needed to be able to see what happens when the button is pressed

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i gave you that. And you have not provided me an explanation

tired brook
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I'm using an internal tool to debug and I see an error and I need to liaise with another team to figure out the issue. There's no meaningful error or explanation that we can share with you right now.

loud lion
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so youre saying out of the millions of customers you have im the ONLY one to have this issue

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its kinda hard to believe

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And its not my site becuase its your embed iframe form

exotic bane
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Hi @loud lion we have already received the ticket and we'll follow up your case with the relevant product team. The product team may test your integration and I'd recommend you to deploy a staging site with a test mode key.

loud lion
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no sir

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can i have your identification within stripe

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im talking to support now i would like to make a complaint]

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helllo?

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im submitting everything on here so if youre denying its being recorded

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whats the case number for this thread

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@exotic bane what is the case number for this thread

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@paper gate

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the agents have logged off and the thread is still open

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The agents are actively denying provind company identidication

sour crystalBOT
loud lion
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waiting for help

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waiting for company id number for the complain i am filing

viscid gorge
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Hi @loud lion , we have received the ticket and will follow up there (and won't follow up here). You should receive an email soon

loud lion
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im here now for support

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all the support files say to reach out here

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at the very least no one is providing a reason this is happening

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whats your id number @viscid gorge

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funny how quiet it gets and you stop typing when i ask for an id number

viscid gorge
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We don't provide identification here unfortunately. I confirmed that we received your case, and will follow up via email. You can tell the Support agent you are working with the same thing.

loud lion
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how long does it take

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and could you provide me a detailed explanation of where we are at this point technically. I press the agree and submit button on your site and nothing happens

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so what DO you see when we try it

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send me a copy of the ticket that the other agent provided

viscid gorge
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where we are at this point
We need to work with another team, and haven't had anything to share yet, as my colleague has mentioned above

loud lion
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ok but he went through the process and youre able to as well. all the information is in this thread. im asking you to inform me

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WHAT DOES happen when we press the button. what do you see on your side

exotic bane
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@loud lion You should receive an email about the support ticket and we can continue the discussion there. I'm afraid that we are unable to provide more insights about this problem

loud lion
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why not

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@tired brook

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was able to replicate the problem

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again you cant even tell me why your just pushing me off

exotic bane
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We don't know the root cause right now and we will need to work with the product team to investigate further. I also noticed that you are post messages in other user's threads and I suggest you to keep the discussion in your own thread.

Once we figured out the problem and we will share you an update through email.

loud lion
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ok but what do you see when its triggered

exotic bane
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There's no console error (you can also verify it yourself), and that's why we need the product team's help to dig deeper

loud lion
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becuase if you cant tell me that that means you actually did not check

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you are ignoring and pushing me off

exotic bane
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No this is not the case. Your ticket is already recorded and we will respond.

loud lion
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in how long

exotic bane
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It will take some time to investigate the problem, and we will respond as soon we have an update to share. Thanks for your understanding.

loud lion
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what is the general timeframe

exotic bane
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If we can wrap up the conversions soon here, I can start talking to the product team and discuss the problem with them.

loud lion