#brianna_error
livid ventureBOT
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placid path
Can you share a screenshot?
mighty jay
placid path
Thanks, can you provide a screenshot of the page with the link that you clicked on? I need to see where you are exactly.
mighty jay
when i click on "moego for pet business"
it brings me to the invalid link message
placid path
Oh, ok, so you're attempting to log in to the account. Not that, you've logged in already?
Do you have the account ID?
mighty jay
no i cant get into at all, it lets me type my username and password and then brings me to the "select which account to sign into"
page and then when i click on my business it tells me the link is invalid
placid path
Can you share the account ID? Also, can you clear cookies in the browser?
mighty jay
im not sure where to find my account ID
ill try clearing cookies
cleared cookies and the issue is still persisting
placid path
No worries, if you don't have the account ID. You'll find it within the Dashboard.
mighty jay
i cant get into my dashboard?
placid path
Right. Let me double check something on my end.
mighty jay
okay thanks
placid path
Is the URL of the account moego.pet?
mighty jay
no, moego pet is just the software i use for payments that connects through stripe. the business name of the stripe account should be golden paws grooming or my full name, brianna harte
placid path
Gotcha. Ok, I'm not sure what the issue is. You'll have to reach out to support unfortunately. They have the tooling needed to verify your identity and look into the issue you're experiencing.
livid ventureBOT
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