#sanderfish_unexpected
modest havenBOT
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unique dawn
👋 happy to help
full prism
hey, thanks, let me know what you need
I've spent an hour trying to debug this but can't identify why this is happening.
unique dawn
taking a look at the request, please give me a couple of minutes
full prism
sure, in case it helps, here's a request I made through another Stripe account, where the pending_setup_intent was created as expected: req_UChAKFlmhjF2vE
unique dawn
did you try another one on that same account?
full prism
on the one where it's not working? this merchant reached out to us after they had a number of these
unique dawn
oh ok so it's a recurring thing happening on this account
I was hoping it would be an intermittent issue
full prism
it seems to have been happening for the last 10 days or so
they did a few tests that resulted in the same
sub_1RnwQDE2O8iURytf1VyA9xtY
sub_1RmeHHE2O8iURytfFnjaifdP
unique dawn
ok this needs thorough investigation. You will receive a DM with a link to automatically create a case that my team or myself would own and investigate and we will reach out to you once we have an answer. Does that work for you?
full prism
Yes of course, thank you
modest havenBOT
Hello @full prism, we have sent you a direct message, please check it at https://discord.com/channels/@me/1361923985796890765
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
unique dawn
ok so we're investigating this as we speak, we'll get back to you directly on the case async when we have an update
modest havenBOT