blackster_webhooks | Stripe Developers | Page 1

subtle lotusBOT Jul 23, 2025, 3:06 AM

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sonic moss Jul 23, 2025, 3:09 AM

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weary iron Jul 23, 2025, 3:09 AM

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Can you share with me the paymentIntent ID? i.e., pi_xxx

sonic moss Jul 23, 2025, 3:09 AM

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Can you help me?

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Payment Intent Code? Like pi_xxx

I need to get it from here

weary iron Jul 23, 2025, 3:11 AM

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Or can you copy and paste the event ID (i.e., evt_xxx) to this chat?

sonic moss Jul 23, 2025, 3:13 AM

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📎 message.txt

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Is this this?

weary iron Jul 23, 2025, 3:13 AM

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Yes let me take a look

sonic moss Jul 23, 2025, 3:14 AM

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Ok Thank you

weary iron Jul 23, 2025, 3:18 AM

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Ok, so here's what happened, the card issuer requested 3DS authentication but your customer didn't complete the authentication successfully and that's why the payment failed.

sonic moss Jul 23, 2025, 3:19 AM

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What corrective actions should I take?

weary iron Jul 23, 2025, 3:19 AM

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You can ask your customer to complete the 3DS, or use a different card

sonic moss Jul 23, 2025, 3:21 AM

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thank you

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Do you have a way to get 3ds on stripe account?

weary iron Jul 23, 2025, 3:35 AM

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I don't quite understand the question. Can you rephrase?

sonic moss Jul 23, 2025, 3:45 AM

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Sorry I misunderstood

I mean to open 3ds in stripe account, do I need to set anything?

weary iron Jul 23, 2025, 3:48 AM

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No, it's not an action for a Stripe user, but for your cusstomer.

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https://stripe.com/en-sg/resources/more/3d-secure-101 you can take a look at this doc to learn more about 3ds

sonic moss Jul 23, 2025, 3:51 AM

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thank you so much

weary iron Jul 23, 2025, 3:51 AM

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happy to help!

sonic moss Jul 23, 2025, 3:58 AM

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Ask again

I have checked my card that I tested for payment
The card is now enabled for online payment. Is the geography relevant or what should I do?

weary iron Jul 23, 2025, 3:58 AM

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Is your question about why the issuer requested 3DS for this payment?

sonic moss Jul 23, 2025, 4:01 AM

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No

The question is, my card has opened 3ds, meaning it can pay online, but it was rejected. Is there a problem with the country I registered my card? The country I did it in is Thailand.

weary iron Jul 23, 2025, 4:02 AM

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What's the PaymentIntent ID?

sonic moss Jul 23, 2025, 4:05 AM

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weary iron Jul 23, 2025, 4:05 AM

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Copy and paste here

sonic moss Jul 23, 2025, 4:05 AM

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Do you mean this one?

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pi_3Rnte8FPDgWbJgr11lkLYQBF

weary iron Jul 23, 2025, 4:12 AM

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The 3DS was unsuccessful. Did you see the 3DS authentation page? what's the authentation result?

sonic moss Jul 23, 2025, 4:13 AM

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Okay, I understand that it was my mistake.

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Thank you for your help.

#blackster_webhooks