#nukesforbreakfast_unexpected
novel bronzeBOT
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- nukesforbreakfast_docs, 4 days ago, 24 messages
ripe herald
pi_3RmGtfB7kbjcJ8Qq1BnZbbic
stuck ore
Hello
We fallback to Platform branding if Connected Account does not have the required information filled out.
ripe herald
but I have confirmed that the connected account in question does have the branding set up.
acct_1IGZ4CDsspZHTf6u
stuck ore
Would you be able to share a screenshot of what you're seeing and what you expect to see?
ripe herald
sure give me one second.
Sorry, found a production issue while trying to grab you the info. Now give me one second again...
stuck ore
NP!
ripe herald
So the first screenshot is the branding on the checkout session using on_behalf_of, which is correct. The second is the receipt, which is using our platform branding instead of the connected account's branding.
stuck ore
Gotcha. Looking..
And you're certain that the Connected Account branding was set up before the receipt was sent, correct?
ripe herald
oh yeah, this account has been set up for a while.
stuck ore
Gotcha.
novel bronzeBOT
stuck ore
Ah looks like this is a long running product behavior. You'd need to be granted access to a beta feature to send the receipt as the connected account.
I would suggest you reach out to our support about that. I'd recommend you create a support ticket and ask that you need to send payment receipts as the connected account. Support should be able to escalate the ticket to the right folks who can help
https://support.stripe.com/?contact=true
ripe herald
ok, will do thanks