#skazz_api
livid voidBOT
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- skazz_api, 1 day ago, 7 messages
compact rampart
👋 happy to help
any create/update of a PM results in an auth and validation of the PM information
this is totally expected
foggy drum
is this documented?
how should we update thousands of cards without freaking stripe out
the API assistant disagrees with you
compact rampart
AI answers are far from being 100% correct
foggy drum
how should we handle this without alarming stripe, since it results in validation and too many of these will trigger high risk
we need to update the billing address for thousands of migrated cards
compact rampart
is this part of a Data Migration?
foggy drum
yeah migration to Stripe
cards have been migrated but we need to update the billing addresses so that Shopify will accept them
compact rampart
how did you migrate the cards?
foggy drum
upload via sftp and the data migration team
compact rampart
ok so please contact the data migration team and see if they could help you with this
you should be able to update the card fields https://docs.stripe.com/get-started/data-migrations/payment-method-imports#card-data-fields
in the same import
why did you do this in 2 steps?
foggy drum
that's before they are imported, this is handled via an external team that have not migrated the cards with billing address details
these are legacy systems moving to stripe
compact rampart
I'm not sure I follow
foggy drum
when they upload to the sftp server they do not contain billing address details because that team isn't able to upload that data, they just upload the card numbers, expiry etc.
previously this was not an issue but now Shopify requires the cards to have billing address details for them to be created in Shopify
so the cards have already been imported but now they need their billing address details updated
compact rampart
you need to contact the data-migration team anyway.
if you already have a thread with them, I recommend replying on that same thread
livid voidBOT
foggy drum
if there's any documentation on this validation that occurs when using payment_method/update that would be a big help if anyone goes to the api documentation they would naturally assume that it's fine to update billing address details in this manner
chilly oracle
hi! I'm taking over this thread.
we don't know much about migrations here on Discord, that's why we recommend directly talking to the migration team by email.
if there's any documentation on this validation that occurs when using payment_method/update that would be a big help
can you clarify what you mean by this?
foggy drum
earlier tarzan said "any create/update of a PM results in an auth and validation of the PM information"
I'd like to know more about the validation that occurs during payment_method/update specifically where is this documented
chilly oracle
the validation occurs when you attach a payment method on a customer, or when you use a payment method for a payment.
and it can also happen on update yes
foggy drum
but we were updating the billing address details and seeing errors such as charge declined
chilly oracle
I don't think we document this
if you have more questions about livemode declines, you would need to reach out to Stripe support: https://support.stripe.com/contact
foggy drum
hmm livemode declines is that what these are called
and they trigger on a payment_method/update
interesting that this isn't documented since it can lead to account closure
chilly oracle
hmm livemode declines is that what these are called
yes exactly, but here on Discord we don't know much about this. that's why I recommend to directly talk to Stripe Support: https://support.stripe.com/contact
foggy drum
that has proven less than productive which is why I am here on the hunt for even more answers
they seem to know less than you here, I've achieved more through here than stripe support