luke_unexpected | Stripe Developers | Page 1

bold vigilBOT Jul 17, 2025, 5:18 PM

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wraith rivet Jul 17, 2025, 5:22 PM

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Hi! Can you share the Customer ID with me please?

sly rover Jul 17, 2025, 5:28 PM

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Sure, test mode cus_L0qF2Z6qwJvHZq

wraith rivet Jul 17, 2025, 5:32 PM

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Cool, thanks.

Where exactly are you seeing this error?

sly rover Jul 17, 2025, 5:33 PM

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In my app I click the "Checkout" button which starts a new Checkout session and redirects me to the (Stripe-hosted) page, where I see this:

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Google_Chrome_-_Strum_Machine_-_2025-07-17_10.33.172x.png

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I'm just not sure if it's intended behavior when there are no active subscriptions

wraith rivet Jul 17, 2025, 5:34 PM

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Can you give me one of those URLs so I can peek?

sly rover Jul 17, 2025, 5:35 PM

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https://checkout.stripe.com/c/pay/cs_test_a1NHRc05WIvfz7N4P6eiDdek7XT2pM9dy99QBCd50a9doGOgDqpIB0i3pi#fid2cGd2ZndsdXFsamtQa2x0cGBrYHZ2QGtkZ2lgYSc%2FcXdwYCknZHVsTmB8Jz8ndW5acWB2cVpSSWFDc0ZwUXZpUlB0RGQ2cjR%2FPG1iaUknKSdjd2poVmB3c2B3Jz9xd3BgKSdpZHxqcHFRfHVgJz8ndmxrYmlgWmxxYGgnKSdga2RnaWBVaWRmYG1qaWFgd3YnP3F3cGB4JSUl

wraith rivet Jul 17, 2025, 5:37 PM

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That customer has a Subscription: https://dashboard.stripe.com/test/customers/cus_L1YRuFEGrKbAC3

sly rover Jul 17, 2025, 5:38 PM

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Ooooh there are two customers with the same email

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🤦‍♂️

wraith rivet Jul 17, 2025, 5:38 PM

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That could do it. 🙂

sly rover Jul 17, 2025, 5:38 PM

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LOL

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Thanks for pointing that out

wraith rivet Jul 17, 2025, 5:39 PM

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You're welcome! So many things use an email as a unique key, so folks often get caught up by this with Stripe. 🙂

sly rover Jul 17, 2025, 5:39 PM

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Sure enough, cancelled that customer's subscription and now Checkout works as expected 👍

wraith rivet Jul 17, 2025, 5:39 PM

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Amazing. ❤️

sly rover Jul 17, 2025, 5:40 PM

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Thanks so much for the awesome support. 😁

#luke_unexpected