#geo_best-practices
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spring sparrow
Hello there
hollow zodiac
Hi
spring sparrow
Hmmm have you tried creating a Configuration (https://docs.stripe.com/api/customer_portal/configurations/create) for the accounts that haven't enabled via the Dashboard?
I think what is happening is that the default configuration from the Dashboard is attempting to be used here but that hasn't been "created" yet since the Connected Account hasn't activated the Billing Portal.
We aren't super familiar with the Dashboard (since we just focus on the API) but the first thing I would test is creating a configuration and seeing if that is a workaround.
hollow zodiac
I see. For now we've been solving this by manually logging into each account that starts offering subscriptions and turning that setting on for them. Let me explore the Configuration route to see if I can find a solution for this
Is there a way to do it via api?
spring sparrow
Yes you can create a Configuration via the API (linked above)
But no you can't enable the Customer Portal on a Connected Account like you can via the Dashboard through the API.
hollow zodiac
Ah I think the Configurations route is not going to work because without the setting turned on I can't even create the link for the Configurations to take effect
spring sparrow
Are you already passing a Configuration?
Can you share an example erroring request so I can look at that specifically?
hollow zodiac
hmm give me a sec
it's this error
'No configuration provided and your live mode default configuration has not been created. Provide a configuration or create your default by saving your customer portal settings in live mode at https://dashboard.stripe.com/settings/billing/portal.',
spring sparrow
Yep so if you create a Configuration via the API and pass that to the Portal Session (https://docs.stripe.com/api/customer_portal/sessions/create#create_portal_session-configuration) then I'd expect it to satisfy that.
hollow zodiac
ah ok
This would have to be done for every client every time or does doing it once satisfy this requirement?
spring sparrow
You would have to pass a Config each time if they haven't enabled the default Config via their Dashboard.
spring sparrow
Sure thing!
hollow zodiac
Have a good one!