rob-quick_best-practices

[high canyon]

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[midnight seal]

Taking a look

That does look like the correct 9 digit

Anecdotally I've never seen folks collect the full 9 digit, so I don't know offhand if this is expected

Have you seen other instances where collecting the full 9 digits works?

Seeing internally that 9 digits should be fine

So yeah looks to be an isolated incident from what I can tell

Our error message indicates the customer needs to talk to their card issuer

[broken osprey]

Thanks - yeah I was asking the same question of our support team, but it seems like an isolated report and not something global.

Sounds good, thanks again for looking into it