#sahillakhwani_api
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ornate pier
Invoice ID is #1D0493F7-0008
opal minnow
hi there, could you share with my the invoice ID? it would be prefixed with in_xxxx
opal minnow
@ornate pier it looks like the invoice's paymentIntent has been cancelled due to multiple declines: https://dashboard.stripe.com/payments/pi_3Rh3J2Loz3M8FCeu0kghwK2d
ornate pier
let me check
opal minnow
To share abit more, it is expected for payment intents to get cancelled after multiple failed retries. There's a variable limit to how many times a PaymentIntent can be confirmed: https://docs.stripe.com/api/payment_intents/confirm
ornate pier
how can I query that payment intent using APIs?
opal minnow
Do you mean retrieving it from the API using the PaymentIntent ID?
ornate pier
yeah
opal minnow
here you go: https://docs.stripe.com/api/payment_intents/retrieve
you can call GET /v1/payment_intents/:id ; there's a code sample in curl on the page I linked above
ornate pier
ok, I see the cancelled_at field set to a value, does that indicate this payment intent was cancelled?
opal minnow
Yes you can use that field. You could also look up the PaymentIntent's status using the status param: https://docs.stripe.com/api/payment_intents/object#payment_intent_object-status
ornate pier
ok, and the reason is multiple declines?
opal minnow
yes
ornate pier
ok, what's the solution for this? Should the user check their payment method?
And should I raise a new invoice?
opal minnow
You will need to raise a new invoice
I see that in_1Rfz8kLoz3M8FCeut1417gwC is actually linked to a subscription
ornate pier
yeah it is
opal minnow
What you could consider is leave in_1Rfz8kLoz3M8FCeut1417gwC as-is for now. Then, raise a one-time invoice of the same payment amount and share the new invoice payment link with the customer for payment. Once the new invoice has been paid, you can manually mark in_1Rfz8kLoz3M8FCeut1417gwC as paid so that the subscription can continue
You can then add a reference on in_1Rfz8kLoz3M8FCeut1417gwC mentioning that it was paid using another invoice
ornate pier
ok, and Stripe won't try to pay for this current invoice anymore right?
opal minnow
Nope. Stripe will not retry payments on in_1Rfz8kLoz3M8FCeut1417gwC anymore. The underlying payment intent has already been cancelled and that's a terminal state.
ornate pier
ok, is it possible to mark invoice as paid using API? ( I can find the API, just wanted to know if it is possible)
opal minnow
Yes, this is the API endpoint: https://docs.stripe.com/api/invoices/pay#pay_invoice-paid_out_of_band
ornate pier
thanks
just to confirm, this just marks the invoice as paid and doesn't actually charge the user right?
opal minnow
yup! I would encourage you to test it in Sandbox or Test Mode to be familiar with how it works first