#pepperoni_best-practices
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rich egret
Hi! We don't recommend doing this (create and refund $0.50 charges) because the issuers may consider this as card testing.
Regarding the issues you face in production, can you provide me with examples I can take a look?
charred saffron
I think it's related to webhook delays, basically once I successfully refund the amount (I only tried with test card and my personal card for now) I create the subscription via API but seems like that in production there's some delay or in reality this process isn't working
btw if you don't recommend doing that, what solution can I adopt to avoid this "empty cards" abuse?
because I have a lot of people who make the free trial and then at the end of the trial period, they aren't charged because the card is empty (insufficient balance).
I know that it's a normal process, but my main goal is to reduce the amount of people not really interested in the product
rich egret
I think it's related to webhook delays, basically once I successfully refund the amount (I only tried with test card and my personal card for now) I create the subscription via API but seems like that in production there's some delay or in reality this process isn't working
Do you have an example of when your subscription wasn't working or you faced delay in the webhook?
btw if you don't recommend doing that, what solution can I adopt to avoid this "empty cards" abuse?
because I have a lot of people who make the free trial and then at the end of the trial period, they aren't charged because the card is empty (insufficient balance).
I know that it's a normal process, but my main goal is to reduce the amount of people not really interested in the product
Unfortunately, as you said it is part and parcel of providing trials. We don't have a specific solution for such scenarios.
charred saffron
> I think it's related to webhook delays, basically once I successfully refund t...
i don’t have it currently because it was last week and I made a lot of changes from that point
But basically I tried to create the sub through API and then catching the subscription id created by that process but the subscription didn’t exist yet
But the current process of free trial and standard subscription is working fine
I’ve never had a problem with that
Only with this “payment verification” but I think I won’t proceed with that since it’s not standard
rich egret
But basically I tried to create the sub through API and then catching the subscription id created by that process but the subscription didn’t exist yet
For this I will need the subscription ID to investigate it further. However, if your expected business is working well then that's good. Feel free to raise a ticket or ping us here if you have any issues with it again.
Only with this “payment verification” but I think I won’t proceed with that since it’s not standard
An additional point to note for this is that you also lose the Stripe fee when you refund these amounts.
charred saffron
> Only with this “payment verification” but I think I won’t proceed with that si...
Oh ok, so the risk is also to be tagged as test by payment providers right?
rich egret
Yeap!