#deathnfudge_api

1 messages ¡ Page 1 of 1 (latest)

brisk kernelBOT
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whole siren
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Hello
Is this an annual Subscription or a monthly Subscription?

gray bear
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Annual.

whole siren
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Gotcha. How exactly are you setting an end date?

gray bear
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I'm not completely certain. We use Stripe Checkout for sign ups and it gets set when the customer signs up. I'm not sure if that's driven by the way we have Checkout set up or if it's something to do with the products.

whole siren
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Do you have an example Subscription I can take a look at?

gray bear
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It looks like it's set on the pricing tied to the product in Stripe.

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Here's a current subscriber. sub_1RkroBG6SOg4bQjgRuCCwmj8

whole siren
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hmm there's no cancellation date on this

gray bear
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Yeah, they recur automatically. Maybe it's better to say we want to update the billing cycle to start on the day the customer updates the subscription and automatically renews 1 year later.

whole siren
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Ah gotcha. Sorry, cancellation is a whole different flow so got confused..

Maybe it's better to say we want to update the billing cycle to start on the day the customer updates the subscription and automatically renews 1 year later.
Gotcha. That's pretty simple. All you need to do is reset the billing cycle anchor to the "current time" when you update - https://docs.stripe.com/billing/subscriptions/billing-cycle#reset-the-billing-cycle-to-the-current-time

that would reset the billing clock and sort of "reset" the cycle

gray bear
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Excellent. Is there a way to do that when setting up a billing portal configuration or would we need to send that update from our side?

whole siren