#jaymee_docs
deep voidBOT
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fossil hawk
Hello 👋
Do you have examples of API requests that have resulted in a verification email and a request that did not result in an email?
compact pond
hello!
this is a sample of one that did not result in an email pi_3Rkp5vGgJgpo8mZy1tjA7yeC
I will look for one that did - do not have that one in handy as it was ran by our automated tests
fossil hawk
I notice that the Connected Account acct_1RMEUb2eoc2sWh74 is the Merchant of Record for this transaction. Is that an activated account?
compact pond
yes it has enabled status and active ACH Direct Debit capability
fossil hawk
Gotcha. Okay
And the email used is saved as a User on the Platform or the Connected Account?
compact pond
sorry still looking for one that worked before, but having trouble finding one that for sure worked. though my collegue who has tried it recently is currently off today. regardless, I wanted to see if I am testing it correctly now since I am not able to receive it myself.
the email is connected to the customer
when sending the payment intent, we make sure the email that has the +test_email suffix is in the billing address email
fossil hawk
the email is connected to the customer
Sorry, I misspoke. The email address needs to follow the {username}+test_email@{domain} format. So I am wondering, which User on which Account is the username value associated with?
compact pond
it is my personal gmail account. I used it on the billing email to create the customer cus_SgBRwGNSKzFfwt. I had also used my work email with the same test format on another payment intent but did not receive the microdeposit email for that either
does that answer your question? I don't know that it is associated with a connected account or platform account. my understanding is the customer making the payment is who should receive the microdeposit email, not the connected account or platform account.
fossil hawk
I do notice that you created this Payment Intent https://dashboard.stripe.com/test/logs/req_lL6r4hM39ku6Dl
with "off_session: false". So was the customer on-session and able to provide authentication?
compact pond
what do you mean by provide authentication?
fossil hawk
I mean was the customer interacting with your integration and able to say, enter a one-time password the bank sends them?
compact pond
in this particular integration we're not using any stripe payment element for ACH, the customer inputs their bank account details manually and our integration creates the customer and payment method using stripe API.
deep voidBOT
compact pond
I removed the off_session to the request to see if that will fix my problem, but I haven't received email on this one yet pi_3Rkq86GgJgpo8mZy09Bt8XJy
I also checked junk/spam folder. nothing there either
fossil hawk
I was able to reproduce all your requests and confirm that no email was sent.
And I can see in our logs that the evaluation of whether or not to send the email determined we could not send it.
What would be really helpful here is to see a request that did successfully return this email.
My colleague @vestal dawn is taking over for me and will be able to answer futher follow up questions
👋
compact pond
okay cool, I will try to find one in the meantime
I found this one pi_3RfEZpGgJgpo8mZy1dm7puDc
vestal dawn
I spoke with my colleague on this, and they did indeed receive the email. It arrived 20 minutes later.
compact pond
I haven't received any from my tests since this morning or from friday.
Snufkin mentioned "And I can see in our logs that the evaluation of whether or not to send the email determined we could not send it." what sort of evaluation determined that the email could not be sent from the request I made?
deep voidBOT
vestal dawn
I believe that was not related to micro-deposits.
compact pond
so how do I make sure for the microdeposit tests that I am able to receive the email?
round aspen
Hello
Taking over and catching up here
Usually these emails should arrive without any delays
It's possible something is slowing this down behind the scenes.
I would suggest you reach out to our support about this as they can escalate this internally to the correct team
https://support.stripe.com/?contact=true
compact pond
ok thanks