#arden-malikb_api
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upper sail
Hello
The order numbers don't mean much on Stripe. Those are internal references in your own account.
Unfortunately, the data on our end is redacted to a degree so we can't also just search by order number and find the relevant logs.
Do you log order number with a PaymentIntent (in metadata or something)? If so, what happens if you look for the order number through the dashboard?
teal elbow
We do log the PaymentIntent for the stripe orders but, for this order the paymentIntent in not logged in our db. So, is there any other way to find the order ?
upper sail
Have you tried looking for the request to POST /v1/payment_intents around the same time in your request logs?
https://support.stripe.com/questions/finding-the-id-for-an-api-request
teal elbow
Yes we tried to find the request in this logs, but cannot find any logs for this order.
upper sail
Unfortunately, the dashboard link doesn't help narrow this down.
You could have the customer look up charge using this customer facing tool - https://support.stripe.com/charge-lookup
teal elbow
We cannot request card information directly from our clients. Could you please assist us with an alternative approach?
upper sail
I want to but there's not much I can help with given there's no request ID or PaymentIntent ID on your account that you're able to find. Like I mentioned, Order IDs you generate on your application level don't mean much on Stripe and our security practices redacts the data we're able to look at.
I would suggest you reach out to our support about this, they might have better/different tooling available to them
https://support.stripe.com/?contact=true
teal elbow
You’re not able to assist in finding anything related to this API call based on the receipt URL I shared?
upper sail
Dashboard URLs are specific to the account you're logged into. I can't extract anything from there
teal elbow
This is the only details I have found regarding this request :
upper sail
If you look up that payment method (pm_xxx) on the dashboard, what do you see?
Looks like this was a direct charge made by your platform, meaning the relevant objects would exist on the connected account (acct_1GEZdzgU1LOq02Ya4ooN)
So you need to look into that connected account's logs
Looks like this is the PaymentIntent ID - pi_2RihdmdzgU1LOq0204pD5ERX that payment method was used with and it matches the order number you've provided
Looks like payment was successful
teal elbow
Can you please share the URl for dashboard URL for checking the logs for my connected account and provide me necessary details through which I can check the logs.
upper sail
My team mainly helps with API related questions so we won't be able to help much if you're purely trying to do this via the dashboard.
Generally, you can look up the payments of a connected account by navigating to - https://dashboard.stripe.com/connect/accounts & looking up the relevant connected account your payment was processed for.
teal elbow
Can we check this order's transaction details using the API's call ?
upper sail
Yes, you can retrieve the PaymentIntent ID while passing the relevant Connected Account ID in Stripe-Account header, I'd recommend reading through - https://docs.stripe.com/connect/authentication#stripe-account-header
teal elbow
Okay @upper sail thank you for this.
I will try this and check if it helps.
Have a great day.
Thanks