#noah-malmed_unexpected

1 messages · Page 1 of 1 (latest)

nimble wharfBOT
#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1392892631553413191

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

south merlin
#

Hey there, it sounds like you're referring to bank transfer payments?

hardy dome
#

Hi! Yes

south merlin
#

I also would not expect that the account details your customer needs to use changed, even as part of the recent migration from credit transfers to USD bank transfer
https://docs.stripe.com/payments/customer-balance/ach-ct-automigration

During the migration to Bank Transfers:

There won’t be any change to the bank account information that your customers currently use to send credit transfers.

#

I suspect this is something I'll need ot ask you to talk to support about since it doesnt seem to be integration related, but can you share how you learned about the changing account number?

hardy dome
#

This customer reported it to us

south merlin
#

How did they learn about it, were they emailed? Did the payments to the previous acount fail?

nimble wharfBOT
wooden path
#

👋 stepping in

hardy dome
#

Sorry, was pulling up that information for synthriders last question

wooden path
#

No worries

#

With the ACH CT --> Bank Transfers migration the account number should not have changed here.

hardy dome
#

It looks like the customer was able to send payments to the old Bank transfer account (ending in 3800). But we weren't seeing those payments because they got a new account to transfer to (ending in 3884)

wooden path
#

Hmm I do see based on the Invoices from Feb / May that the account number is the same.

#

Both have the one ending in 3884

hardy dome
#

Yeah, our customer is providing us proof of payment on their end to an account ending with 3800

#

I can share that with you

#

it's also the account they've had on record

wooden path
#

Yeah sorry I'm not sure what to tell you -- from what I can see the old ACH Credit Transfer Source (used before the migration) had the same account number.

I think at this point you are going to be best off talking to our Support team since we really only focus on the API here and don't know the intricacies of this stuff. I'd recommend reaching out to Support via https://support.stripe.com/contact/login and including screenshots of what you are indicating in terms of the two account numbers.