#vishalinfyom_api
rocky sinewBOT
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edgy lintel
Hi! Looking into your query!
he's not able to switch to any other plan after trial ended
The customer has no option to change their subscription plan?
edgy lintel
Are you creating a customer portal session or are you using the default link?
digital quarry
creating session
edgy lintel
Can I have an example of the session ID? It starts with bps_.
edgy lintel
I need the session ID to investigate. Or do you have a request ID (req_xxx)? Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request
digital quarry
You can check trial is upto 14th July.
edgy lintel
Do you have the request ID (req_xxx) that created the customer portal session for this link: https://billing.stripe.com/p/session/live_YWNjdF8xUkxOeXhMT2h4YVh2bmY4LF9TZUFYUTRGZnZSc2xDSWFFUWFERk51VUpnaHV6amRB0100vQGzD6h8?
digital quarry
No, i can find it in stripe ?
edgy lintel
Yes you can find in your dashboard. Let me try searching for it as well. Can I have your Stripe account ID?
digital quarry
{
"configuration": "bpc_1RiD6hLOhxaXvnf8y8OdSEOG",
"customer": "cus_SdT7TY0sV8vkiE",
"return_url": "https://app.chatbits.ai/user"
}
hope this help.
Stripe session generate request
Response Body :
{
"id": "bps_1RiD6iLOhxaXvnf8svydd8Sb",
"object": "billing_portal.session",
"configuration": "bpc_1RiD6hLOhxaXvnf8y8OdSEOG",
"created": 1751887272,
"customer": "cus_SdT7TY0sV8vkiE",
"flow": null,
"livemode": true,
"locale": null,
"on_behalf_of": null,
"return_url": "https://app.chatbits.ai/user",
"url": "https://billing.stripe.com/p/session/live_YWNjdF8xUkxOeXhMT2h4YVh2bmY4LF9TZFU0NTcxeDJEUVpHOFg5YnpmVlFsN0V0UHg1MFhI0100SJe15Lnk"
}
edgy lintel
Thanks!
The link is expired. Can I check what is the customer seeing on the customer portal?
edgy lintel
What happens when the customer clicks on Update subscription?
digital quarry
showing the screen as per 2nd screenshot.
Now as the trial will ends tomorrow, it will not allow customer to switch to standard or Pro plan.
edgy lintel
What happens when you click on the Pro plan?
edgy lintel
You mentioned that as the trial will end tomorrow, it will not allow customer to switch to standard or Pro plan. But you are also saying that right now it will allow you to choose a different plan as trial is not expired.
I am a little confused. When does it allow you to change and when does it now allow you to change?
digital quarry
it allow to change when customer is in trial mode which mean trial is not expired
it does not allow to change the current plan to other plan -- when trial expired.
edgy lintel
Do you have an example for the latter?
edgy lintel
Can I get the subscription ID please?
edgy lintel
Thanks!
I just tested this and I'm not able to replicate it. Do you have a subscription where the trial has ended and the customer is not able to update the subscription?
rocky sinewBOT
swift bough
you can create a new thread tomorrow and we can revisit this
digital quarry
Ok, thanks