#franco_api
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- franco_api, 3 hours ago, 3 messages
frail swan
Hello
Are you trying to create a mandate for the existing payment method OR just have the customers save a new payment method?
tight lotus
Sorry to close it before.
For this customer, we have a previusly working payment method with successful payments (PM_1), then it fails after multiple billings.
Then, to try to fix it, the user fill again the payment method (PM_2) (Same fingerprint), but the mandate fails for the payment intent
What we can do? What is the correct approach? An also, is there any change for the incomplete or pending payments (With the PM that has an invalid payment) to unlock?
Because we try to send the invoice again, and we don't want to charge them double
frail swan
How are they adding these new payment methods?
tight lotus
For the PM_1 is on a proposal acceptance, that is when we create our payment intent.
The second one, we try to update it through the same way, but without accept a new proposal, so setting it through a new payment intent
frail swan
Looks like you use SetupIntents to save these payment methods first and then charge them off-session using PaymentIntents?
tight lotus
Yes
Sorry, the incomplete payment, have the PM_1 too
The PM_1 was the one working fine, and then the mandate fails.
And the PM_2 is the new one, and seems to be working
Is there any change that the incomplete payment because of the mandate fails?
We don't want to duplicate the charge for the user
If the payment unlocks at any time
frail swan
One option is to
1/ Create a new SetupIntent for the existing Payment Method
https://docs.stripe.com/api/setup_intents/create#create_setup_intent-payment_method
2/ Pass the mandate_data + confirm: true in the same request
https://docs.stripe.com/api/setup_intents/create#create_setup_intent-mandate_data
https://docs.stripe.com/api/setup_intents/create#create_setup_intent-confirm
That should generate a new mandate for the existing payment method
without needing to create a new payment method
tight lotus
Thanks!
I will check that
The new payment method should work for the payment intents right?
The mandate is correct
frail swan
Correct