bobofthebuilders_api | Stripe Developers | Page 1

hybrid yewBOT Jul 4, 2025, 8:13 AM

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fickle merlin Jul 4, 2025, 8:13 AM

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Hello 👋

What SDK/framework are you using?

dreamy turret Jul 4, 2025, 8:14 AM

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Using php and server-driven flow

fickle merlin Jul 4, 2025, 8:15 AM

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Ah, okay. And you are atttempting to simulate when the user cancels via your application or directly through the reader?

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Since you are using simulated_stripe_s700, the Customer would have both options

dreamy turret Jul 4, 2025, 8:16 AM

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Scenario where customer presses "X"

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image source https://docs.stripe.com/terminal/payments/collect-card-payment?terminal-sdk-platform=server-driven&process=immediately#customer-initiated-cancellation

Collect card payments

Prepare your application and back end to collect card payments using Stripe Terminal.

fickle merlin Jul 4, 2025, 8:17 AM

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Okay yeah so you want to trigger the terminal.reader.action_failed webhook event that indicates the Customer canceled the payment back to your PHP code, right?

dreamy turret Jul 4, 2025, 8:20 AM

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I dont think thats exactly right. When retrieving the reader from the api (GET /terminal/readers/:id), I want to see the customer_canceled failure code. To also handle non-webhook flows

fickle merlin Jul 4, 2025, 8:21 AM

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Right, in the action property

dreamy turret Jul 4, 2025, 8:21 AM

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Yes

fickle merlin Jul 4, 2025, 8:22 AM

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I'm not seeing a test helper method in the SDK to trigger that. Have you tried canceling the related Payment Intent directly via the API?

dreamy turret Jul 4, 2025, 8:23 AM

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I've tried cancelling the action, but not the payment intent itself. Will try it now.

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Seems like that didnt help - payment intent is cancelled, but the reader's action is still in_progress status with no failure code
Cancellation request: req_bOTANjdVowueET
Reader read request: req_TFGYV4XacYgSmX

fickle merlin Jul 4, 2025, 8:32 AM

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Yeah I didn't have high hopes (since the reader isn't polling the API for the status of the Intent) but it was worth a shot. I'm reaching out to some colleagues to check for alternatives.

dreamy turret Jul 4, 2025, 8:37 AM

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Okay.
Follow up question: Would customer cancellation also cancel the payment intent? As in, we'd have to create a new payment intent to attempt a charge again?

fickle merlin Jul 4, 2025, 8:39 AM

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No, it would just fall back to requires_payment_method. The cancellation only stops the reader from collecting a payment method.

dreamy turret Jul 4, 2025, 8:39 AM

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Oky

fickle merlin Jul 4, 2025, 8:51 AM

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Okay we are not finding any way to accurately simulate this. Unfortunately I think you would need to mock this response

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So take the response from your process_payment_intent request and swap out the action property values for what we document. This would look like the following:

{
  id: "tmr_GGL7AQvcpJHaNm",
  object: "terminal.reader",
  action: {
    failure_code: "customer_canceled",
    failure_message: "This action could not be completed due to an error on the card reader.",
    process_payment_intent: {
      payment_intent: "pi_xxx",
      process_config: {
        "enable_customer_cancellation": true
      }
    },
    status: "failed",
    type: "process_payment_intent"
  }
  device_sw_version: "",
  device_type: "simulated_stripe_s700",
  ip_address: "0.0.0.0",
  label: "simulated-s700-5d8806e6-7701-4f79-ae12-3129d85ab8df",
  last_seen_at: 1751616166674,
  livemode: false,
  location: "tml_GGL7AAjOGDUNIz",
  metadata: {},
  serial_number: "5d8806e6-7701-4f79-ae12-3129d85ab8df",
  status: "online",
}

dreamy turret Jul 4, 2025, 8:54 AM

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Alright, thanks for the information

fickle merlin Jul 4, 2025, 8:55 AM

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I will raise this as something we should fix and provide a method for

#bobofthebuilders_api