#aamir_connect-charges-account-status
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gusty sigil
Hi
craggy blade
Is there any way to continue processing payments directly for our connected accounts while the platform is under review?
Depends on how you're creating these payments
gusty sigil
$PI_A = [
'amount' => $cents,
'currency' => $currency,
'customer' => $request['stp_customerid'],
'payment_method' => $card_arr['stripe_card_id'],
'off_session' => true,
'confirm' => true,
'transfer_data' => [
'destination' => $request['stripe_account'],
],
'application_fee_amount' => $this->util->calculateDCFee($request['total_amount'],'CC',$request['clusterid']),
'on_behalf_of' => $request['stripe_account'],
'metadata' => ["order_id" => $request['invoice_id'], "accounts_id" => $request['accounts_id'], "accountid" => $request['accountid']]
];
this is how we are doing right now
craggy blade
Then no, those won't work. You're creating destination charges which means the payment is processed on the platform. If payments are disabled there, there's no path forward
I'd recommend working to unblock your account providing the requested information
(not really something we can help with)
gusty sigil
Yes we are doing that but we have short time (2 to 3 hours)
we don't want our customer should be affected so checking other options
craggy blade
Not really anythhing you can do in the meantime I'm afraid
gusty sigil
also is there possibility to move payment methods from platform to connect account?
craggy blade
What is the benefit of that?
gusty sigil
we have saved payment methods and we run scheduled payments as well, so we have some standard accounts but their payment methods are saved in platform so we want to move them to connect account and run the payments directly from there (connect account)
craggy blade
gusty sigil
Ok if I shift the payment methods to connect account from platform account and then run payment directly on connect account using their keys
I believe it will work for standard accounts but will it be possible for custom accounts as well?
craggy blade
Yeah there's no validfation against charge types for specific acount types. They're just not recommended in certain scenarios because of reasons like a custom account not having Dashboard to manage refunds/disputes that may arise
Generally we don't recommend this, and would instead suggest deferring the platform payments until later once your account is in a better standing
gusty sigil
Do you know normally how much time stripe takes to re-enable the account, just a silly question but we are in a position
craggy blade
Not somethign we here know anything about. Support can help with that: https://support.stripe.com/contact
north sunBOT