johnathan_unexpected | Stripe Developers | Page 1

crystal graniteBOT Jun 30, 2025, 6:17 PM

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inner yarrow Jun 30, 2025, 6:19 PM

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It shows up initially, but after several uses, multiple users of my app have reported the Link option "disappearing".
Do you mean the Payment Sheet renders the Link initially, then disappears later in the same payment session? Or do you mean that the Link doesn't show up at all?

naive bay Jun 30, 2025, 6:20 PM

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I mean across payment sessions. i.e. you make a few purchases using link and then later you go to make another purchase and it's no longer showing up at all.

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If it helps, the way I invoke "initPaymentSheet" looks like this:

  return initPaymentSheet({
    merchantDisplayName: 'Pug Sports Ltd.',
    customerId: customer,
    customerEphemeralKeySecret: ephemeralKey,
    paymentIntentClientSecret: paymentIntent,
    defaultBillingDetails: {
      name: `${userData.firstName} ${userData.lastName}`,
      email: userData.email ?? undefined,
      phone: undefined,
      address: undefined,
    },
  })

I've confirmed email is always defined, but first and last name sometimes aren't, so I don't know if that could cause this?

inner yarrow Jun 30, 2025, 6:29 PM

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Could you share an example Payment Intent (pi_123) that doesn't have Link shown?

naive bay Jun 30, 2025, 6:30 PM

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Wish I had sentry logging this.. Let me try to dig one up!

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here's one I did yesterday when link wasn't available, so I used a debit card: pi_3RfHCiGk6Q1TwpAT151E5LDj

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oddly I am seeing billing_details.email: null in that payment intent... 🤔 Would that cause this?

crystal graniteBOT Jun 30, 2025, 6:44 PM

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shadow arrow Jun 30, 2025, 6:50 PM

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Hello
Taking over here

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Give me a moment

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There might be some A/B experiment going on our end which is causing this

naive bay Jun 30, 2025, 6:56 PM

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oh, interesting. Any way for me to help you confirm?

shadow arrow Jun 30, 2025, 6:59 PM

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I should be able to confirm this internally, hang on

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I've reached out to our link team to confirm this and omit your account from the experiment if it is indeed part of it

naive bay Jun 30, 2025, 7:09 PM

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Thank you! Just confirming, this would be for all users of my app, not just my customer account or connected account, right?

#johnathan_unexpected