#pkxd_webhooks

1 messages ¡ Page 1 of 1 (latest)

candid havenBOT
#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1389282319717761086

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

marble wing
#

Hello

crisp saddle
#

Hey

marble wing
#

Can you clarify which Balance Transaction you are trying to fetch? The one related to the Charge on your platform? Or the one related to the resulting Charge (from the Transfer) to the Connected Account?

#

Do you have a request ID for one of these failed retrievals?

crisp saddle
#

The one related to the resulting charge to the connected account, since I need to get the net value.

#

req_ED5xdt9RRrteUR

marble wing
#

Okay so there could be two things going on then...

  1. You could be trying to retrieve this Balance Transaction based on the wrong webhook? You stated you are waiting to receive the charge.updated Webhook which would be the correct one but this would be worth double checking on. The Balance Transaction on the Connected Account won't be created until the async capture occurs so you do need to wait for this.
  2. You are using the wrong Stripe Account header or not using it at all and thus not making the retrieval request on your Connected Account. See: https://stripe.com/docs/connect/authentication for how to set that -- this is likely the issue.