vaishnavi-v_docs | Stripe Developers | Page 1

covert yewBOT Jun 30, 2025, 2:46 PM

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midnight ferry Jun 30, 2025, 2:48 PM

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Hi 👋 can you help me understand what you're referring to when you say "BACS display name"?

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@weak cove checking in to see if you're still around to tell me more about what you're referring to?

weak cove Jun 30, 2025, 3:04 PM

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Yes

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Give me a sec, ill attach the screenshot

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When the end-customer are redirected to the Stripe page to update confirm the direct debit mandate, there the description shows as "Stripe"

midnight ferry Jun 30, 2025, 3:06 PM

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That looks like a statement from a customer's bank?

weak cove Jun 30, 2025, 3:06 PM

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Its the default value in Stripe

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That looks like a statement from a customer's bank? It is not the statment descriptor though

midnight ferry Jun 30, 2025, 3:07 PM

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Or is that what BACS shows for every transaction? (I'm surprised that a mandate screen would show the balance after a pending transaction, but we don't have anything like that here in the US)

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Can you share the ID of the Payment Intent associated with that payment?

weak cove Jun 30, 2025, 3:08 PM

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I dont have it hany, give me like 2 min ill fetch it

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Mandate ID - mandate_1QJDUKRrNvqDg1mBJXEIICbi

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py_3RWa8kRrNvqDg1mB1aplGVY9

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pi_3RWa8kRrNvqDg1mB1we5PBUR

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Does these help?

midnight ferry Jun 30, 2025, 3:14 PM

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Yup, wanted to double check the statement descriptors. And it lets me see that you're using a Direct Charge style flow with Standard Connected Accounts, so I believe this is something that your Connected Account would enable for their account within their Stripe dashboard.

weak cove Jun 30, 2025, 3:16 PM

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You are referring to merchant account right?

midnight ferry Jun 30, 2025, 3:18 PM

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I'm not sure what you are referring to by merchant account, I am referring to openfixltd's Stripe account.

weak cove Jun 30, 2025, 3:19 PM

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Yes thats right. Since I am from Chargebee's tech team, openfixltd is our merchant.

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"your Connected Account would enable for their account within their Stripe dashboard." - Can you explain this a bit more?

midnight ferry Jun 30, 2025, 3:21 PM

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They'll turn on custom branding, from the link in the bottom of the screenshot you shared.

weak cove Jun 30, 2025, 3:21 PM

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In your docs, I see

"Custom Branding is charged at 50 GBP per active month. Your business name is shown for new mandates created 5 business days after your request. To expedite Custom Branding or apply it to multiple connected accounts for a single fee, contact us."

So, does merchant needs to contact you guys to have their company name show up on their end?

midnight ferry Jun 30, 2025, 3:22 PM

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Nope, they can turn it on from in their Stripe dashboard.

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The link in that section takes them to the right page for that.

weak cove Jun 30, 2025, 3:22 PM

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Merchant. (Open Fix) actually reached out to Stripe support but they pointed them back to Chargebee, stating we need to send them in the API request.

midnight ferry Jun 30, 2025, 3:23 PM

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I suspect that advice to be incorrect.

weak cove Jun 30, 2025, 3:24 PM

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Got it, I am trying to find that option in my Stripe dashboard to help out the merchant better so they dont have to go back and forth with our support teams

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Can you hold on

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That link takes me here, can you guide me if possible

midnight ferry Jun 30, 2025, 3:27 PM

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Click on the first Default (either may work, this isn't something my team is super familiar with).
Find the BACS row -> click on the overflow menu (...) -> View details -> Configure custom branding

weak cove Jun 30, 2025, 3:28 PM

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There is no "Configure Custom Branding"

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Do you think Open Fix would be able to see it?

midnight ferry Jun 30, 2025, 3:29 PM

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Do you see it in livemode?

weak cove Jun 30, 2025, 3:31 PM

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I dont have one as I use Stripe for just testing purpose.
Okay as a simple question this is something Stripe support can help the merchant right? I mean its not under Chargebee to change the custom branding name or how we pass it to you guys in API?

midnight ferry Jun 30, 2025, 3:32 PM

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As far as I can tell, that is correct, this is something that openfixit would turn on in their Stripe account.

weak cove Jun 30, 2025, 3:33 PM

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Great Toby, I will ask merchant to reach to you guys then. Thank you, have a great one 🙂

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