6hills_error

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[orchid hollow]

Are you connecting from a server or from your local?

[wild thorn]

I tried connection locally and after that the server stopped working

local connection worked

theses error are coming from a server for both test and live modes

@orchid hollow errors look like this

[wild thorn]

it's mainly comes from this endpoint: api.stripe.com/v1/identity/verification_sessions

[orchid hollow]

Do you mean other endpoint works fine?

Could you try this reachability test on your server and let us know the response: https://github.com/stripe/stripe-reachability/tree/master

[wild thorn]

yes, only this endpoint api.stripe.com/v1/identity/verification_sessions

[orchid hollow]

Does this occur before you have a request id req_xxx?

[halcyon quail]

hi! I'm taking over this thread.

[wild thorn]

sorry not sure how to answer that: here's the details or the error in raw:

raw: {
message: 'An error occurred with our connection to Stripe.',
detail: Error: write EPROTO 4078E487487F0000:error:0A000460:SSL routines:ssl3_read_bytes:tlsv1 alert no application protocol:ssl/record/rec_layer_s3.c:909:SSL alert number 120

    at WriteWrap.onWriteComplete [as oncomplete] (node:internal/stream_base_commons:95:16)
    at WriteWrap.callbackTrampoline (node:internal/async_hooks:130:17) {
  errno: -71,
  code: 'EPROTO',
  syscall: 'write'
}

},

[halcyon quail]

I just made an empty POST request to api.stripe.com/v1/identity/verification_sessions, and I did get a response from Stripe.

so there must be an issue on your end.

[wild thorn]

It happens only for that endpoint for use

[halcyon quail]

can you try the reachablility tool mentioned above?

[wild thorn]

every status is ok, and prod transactions come through. It's only a request for that endpoint that throws this error

[halcyon quail]

I understand. can you try the reachability tool in case it finds anything?

[wild thorn]

yes as mentioned above it worked and every status is ok

[halcyon quail]

can you share a screenshot of the output of the reachability tool?