jonhainstock_error

[prisma rampart]

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[mortal steppe]

I have tried creating a new sandbox too, but then needed to switch the name of my app because the old id was taken.

Here's my manifest.
{
"id": "com.affiliate.app",
"version": "1.0.0",
"name": "AffiliateBase",
"icon": "./brand_icon.png",
"permissions": [
{
"permission": "customer_read",
"purpose": "Read customer data to link purchases with affiliate referrals"
},
{
"permission": "charge_read",
"purpose": "Track successful charges to calculate affiliate commissions"
},
{
"permission": "payment_intent_read",
"purpose": "Monitor payment intents for commission tracking"
},
{
"permission": "invoice_read",
"purpose": "Track subscription invoices for recurring commission calculations"
},
{
"permission": "subscription_read",
"purpose": "Monitor subscription status for lifetime value tracking"
},
{
"permission": "product_read",
"purpose": "Match products to campaign-specific commission rates"
},
{
"permission": "coupon_read",
"purpose": "Track affiliate-specific discount codes and their usage"
}
],
"connect_permissions": null,
"post_install_action": {
"type": "external",
"url": "https://www.affiliatebase.app/onboarding/stripe-app-setup"
},
"allowed_redirect_uris": [
"https://www.affiliatebase.app/onboarding/stripe-app-setup",
"https://app.affiliatebase.com/onboarding/stripe-app-setup"
],
"stripe_api_access_type": "platform",
"distribution_type": "private",
"sandbox_install_compatible": true
}

I can't find good documentation on how to fix this.

[trim sapphire]

Hey there, I'm taking a look but I suspect this might be something we're not able to help with

[mortal steppe]

Oh no, what ideas do you have?

[trim sapphire]

I just mean "we" here on discord 🙂

It appears that your test app is stuck in an "installing" state and a manual intervention of some kind might be needed to unstick it, which isn't something I can do.

[mortal steppe]

Gotcha

[trim sapphire]

Please contact support and indicate your app install seems to be broken and stuck in installing: appinst_test_61SnfkwINptbg5whg41IiOxxLnsLBWNU

https://support.stripe.com/contact

[mortal steppe]

Will do

[trim sapphire]

The Apps specialist team should be able to help investigate this