#matthew-z_best-practices
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sick zodiac
hello! I'm guessing that the restaurant's accounting software is set to reconcile daily and can't be changed? Is your connected account a Standard / Express / Custom account? Which country are you, the platform in, and are your connected account based in the same country or in different countries?
It sounds like you're planning to use manual payouts and I want to point out that you won't be able to retrieve an itemized report of the payouts if you use manual payouts.
proven rapids
US - same country for connected accounts. And yes, the accounting software on their end can't be changed unfortunately - With manual payouts, the availability will still be based on UTC right? ie a payment made on 4:59pm PST on Monday will be available on Wednesday 12:00am UTC, but a payment made at 5:01pm PST Monday won't be available until Thursday 12:00am UTC?
(I'll need to confirm the connected account type)
sick zodiac
if you can share with me the connected account id, I can take a look at what connected account type they are
proven rapids
It's an Express account
sick zodiac
ah yeah, then there's no other option. Yes, availability should still be based on UTC, you can verify this by retrieving a few balance transactions and checking the available_on unix timestamp : https://docs.stripe.com/api/balance_transactions/object?#balance_transaction_object-available_on
Also, keep in mind that with manual payouts, you can only pay out funds that are already in the available balance
proven rapids
Ok - thanks for your help, I'll look through the API docs/guides + pass that info on to the team. May have follow up questions later, but I think we've got the initial answers we needed
What’s the best way for us to fetch the correct balance? Is there a way for us to get all of the transactions (including payments, refunds, chargebacks) for a given time period? That way we can manually fetch the itemized transactions ourselves and calculate the total balance that should be paid out.