caderann_unexpected

[dense python]

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[left timber]

You see Bacs on ios but not android when using the same React Native app on the same Stripe account?

[left brook]

yes

[misty kestrel]

@left timber

[left timber]

Hm yeah that shouldn't be the case

Are you using a Uk-based customer and GBP as the presentment currency?

[left brook]

yep, same customer, same app, same connected account

i can share testflight and internal app access if required

[left timber]

Hm let me check with a colleague who's better with React Native than me to see what they suggest first

[left brook]

please, go ahead

[left timber]

Can you share your code for initPaymentSheet?

[left brook]

okay, allow me 2 minutes

[dense python]

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[left brook]

    const { error } = await initPaymentSheet({
      paymentMethodOrder: ['ideal', 'card', 'sepa_debit'],
      customerId: session?.stripe_customer_id,
      paymentIntentClientSecret: session?.stripe_client_secret,
      merchantDisplayName: selectedCenter?.client?.name,
      allowsDelayedPaymentMethods: true,
      returnURL: `${ENV.url_prefix}://stripe-redirect`,
      appearance: {
        shapes: {
          borderRadius: 12,
        },
        primaryButton: {
          shapes: {
            borderRadius: 12,
          },
        },
        colors: {
          primary: convertAndReturnHexColor(colors?.primary),
        },
      },
      applePay: {
        merchantCountryCode: selectedCenter?.country_data?.iso_code_2 ?? 'US',
      },
    })

[left timber]

Thank you

Do you see ideal on Android? Or only card?

[left brook]

let me confirm, have to switch to a netherlands based stripe customer

sepa is visible, but not iDEAL

changing location to netherlands in emulator shows iDEAL

[left timber]

Yeah I wonder if that's your issue here

[left brook]

let me confirm this

[left timber]

With GBP customer, did you change the location in the emulator to UK?

[left brook]

I did ask my colleague to try it, let me try it again once

nope, did not work for BACS

[left timber]

Darn ok

[left brook]

Hey @lament edge, can you please help out here?

[lament edge]

Hey there sorry for the delays here. This is going to need a deeper investigation, I'm going to trigger a flow that will have our bot send you a DM to create a support ticket that will come right to our team

[left brook]

okay

[dense python]

Hello @left brook, we have sent you a direct message, please check it at https://discord.com/channels/@me/1387463199862952159

• 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.

[left brook]

I've raised the ticket, thanks