_code | Stripe Developers | Page 1

bright warrenBOT Jun 25, 2025, 4:43 AM

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wet kite Jun 25, 2025, 4:45 AM

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Hi, please redirect me if stripe-price-table is not a subject at this channel.

vast pendant Jun 25, 2025, 4:48 AM

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Hi! I need your help with more information.

Is this issue only happening on iPhone?
What do you mean by going forth and back between prebuilt checkout page?

wet kite Jun 25, 2025, 4:49 AM

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It frequently happens on iPhone, rearly happens on PC (very rare, once in a few hundred times) and haven seen on Android (Android not heavily tested). Hope this helps.

vast pendant Jun 25, 2025, 4:49 AM

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Could you explain more about what do you mean by going forth and back between prebuilt checkout page?

wet kite Jun 25, 2025, 4:50 AM

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I meant "Pressing stripe-price-table tag's subscribe button and go to stripe checkout page, and "back" button of the browser (iPhone, Safari) to come back to previous page".

vast pendant Jun 25, 2025, 4:51 AM

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Do you also have a development website where we can test this out?

wet kite Jun 25, 2025, 4:52 AM

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No, but just clone the github repo provided and doing npm run dev will do.

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Ah, I'm using remix as a framework, if it matters.

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Ah, well, actually, I have the same problem happening at production level website, which pushed me to create minimal repro.

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try https://www.remotetsu.live/ticket (after signup and signin)

vast pendant Jun 25, 2025, 4:55 AM

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You mentioned it frequently happens on iPhone and rarely happens on PC. So it doesn't happen all the time correct?

wet kite Jun 25, 2025, 4:55 AM

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Not all the time. It's not 100%

vast pendant Jun 25, 2025, 4:56 AM

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Can you share login credentials and the steps needed to navigate to the page in your website?

wet kite Jun 25, 2025, 4:56 AM

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Wait a moment, I'll create an account...

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Access https://www.remotetsu.live/account with
email liveuser.web+stripe@remotetsu.co.jp

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and passwd : o8f37w34

vast pendant Jun 25, 2025, 5:02 AM

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Thanks! Let me try.

wet kite Jun 25, 2025, 5:04 AM

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After signin, proceed to https://www.remotetsu.live/ticket where you can see stripe-price-table showing ticket subs.

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Just to confirm, are you able to see stripe's our products and customers data? (Just to know wheter you can see Guest customer created for our stripe account)

vast pendant Jun 25, 2025, 5:13 AM

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Can I confirm below is what the issue is:

On my PC, when I click on Subscribe I see the Stripe checkout page with the email. I click back on the browser, click on Subscribe again, I still see the Stripe checkout page with the email
On the iPhone, when I click on Subscribe I see the Stripe checkout page but without the email. I tried again and see it with the email

wet kite Jun 25, 2025, 5:14 AM

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Ah you've reproduced! on iPhone, there should be email filled (and gray out) otherwise, a new guest customer id will be created... which is not expected

vast pendant Jun 25, 2025, 5:15 AM

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Noted! Give me a moment to test further.

vast pendant Jun 25, 2025, 5:47 AM

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Hi! Just letting you know I am still here and working on this.

vast pendant Jun 25, 2025, 6:16 AM

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Thanks for waiting! I have been able to reproduce the issue. We need more time to check why is this happening. I will be sending you a link where you can file a ticket with my team and we will follow up on the ticket from there.

bright warrenBOT Jun 25, 2025, 6:16 AM

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Hello @wet kite, we have sent you a direct message, please check it at https://discord.com/channels/@me/1387315547171061762

🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.

wet kite Jun 25, 2025, 6:24 AM

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Hi, not sure what to do on my side, StripeBot gave me a link, which jumped to "stripe support" with "How can we help?" search, just like normal https://support.stripe.com/

vast pendant Jun 25, 2025, 6:27 AM

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When you click on the link, just follow the questions being asked and it will help you create a ticket.

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Let me know once you have created it and I can check on it on my end.

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I see your ticket.

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We will be replying to you via the ticket once we have the updates. Thanks!

wet kite Jun 25, 2025, 6:34 AM

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Thanks!

wet kite Jun 25, 2025, 6:52 AM

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Ah, by the way, I don't know the ticket URL. is it visible to me?

vast pendant Jun 25, 2025, 7:02 AM

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There is no URL. But let me drop you a note on the ticket to start a thread and so you have the ticket number. I will be doing that shortly.

#_code

Hello @wet kite, we have sent you a direct message, please check it at https://discord.com/channels/@me/1387315547171061762