dcboy_api | Stripe Developers | Page 1

hexed scaffoldBOT Jun 23, 2025, 1:09 PM

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torn goblet Jun 23, 2025, 1:09 PM

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hello

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📎 stripe-log.txt

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i am develop payment app use tap to pay version: com.stripe:stripeterminal-taptopay:4.5.0, my device is use 4G network, and location is in Canada, the sdk can't init terminal device

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I have tried using WiFi and it can connect normally, but when using the local 4G SIM card, it fails to access.

mellow depot Jun 23, 2025, 1:15 PM

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Hi, are you using https://docs.stripe.com/terminal/payments/setup-reader/tap-to-pay?platform=android ? It more sounds like a network issue on your end. Can you confirm what / where it exactly fails?

torn goblet Jun 23, 2025, 1:18 PM

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The logs collected on my side show that there is a failure to connect to Stripe's server. Other websites such as Google and Facebook can be accessed normally, including our business server.

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📎 message.txt

mellow depot Jun 23, 2025, 1:21 PM

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Let me grab a teammate who has more expertise here

torn goblet Jun 23, 2025, 1:22 PM

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Previously, we didn't encounter such issues when using the 3.x version of the SDK. However, since upgrading to versions 4.4 and 4.5, this problem has emerged. Have there been any adjustments made to your servers?

dense pawn Jun 23, 2025, 1:29 PM

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Hello I'm not aware of any sdk change that would affect this

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Let me poke around a bit to see if this has been reported internally

torn goblet Jun 23, 2025, 1:34 PM

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Currently, devices in Singapore using the same SDK version (4.5.0) with 4G networks do not exhibit the same issue, despite identical hardware and software configurations.

dense pawn Jun 23, 2025, 1:34 PM

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I don't see any reports of this either

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I think we'll need folks that aren't here in Discord to investigate this further

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You should get a link via dm to open a support case

hexed scaffoldBOT Jun 23, 2025, 1:35 PM

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Hello @torn goblet, we have sent you a direct message, please check it at https://discord.com/channels/@me/1386701109074067456

🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.

torn goblet Jun 23, 2025, 1:35 PM

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This issue is a bit strange.

#dcboy_api

Hello @torn goblet, we have sent you a direct message, please check it at https://discord.com/channels/@me/1386701109074067456