#franco_api
vague oasisBOT
đ Welcome to your new thread!
â˛ď¸ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
âąď¸ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
đ This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1384955045166059692
đ Have more to share? Add more details, code, screenshots, videos, etc. below.
rancid cipher
Also, now it's logging me out the panel and request me to login again for every action that I make. Not sure why
inland knot
Hey Franco! Could you clarify what you mean by logging you out of the panel?
rancid cipher
When I enter to the connected accounts, and open the developer workbench, a modal popups that request my credential again, I retry the action and request it again
I tried different browsers and still happening the same issue
inland knot
Are you logged into the platform account in another tab/browser?
rancid cipher
Yes, i have multiple tabs open
inland knot
I'm pretty sure you can only be logged into one at a time.
rancid cipher
Now I only have one open and still happening this:
inland knot
Maybe try logging in one more time and if that fails restarting the browser might make sense at that point.
rancid cipher
Ok, I will try that
About the failed setup intents, is that related to use the same client email or bank account?
inland knot
I'm seeing an error message on the setup intent of "message: "Microdeposit transfers have been blocked. Please contact us at https://support.stripe.com/ if you would like more information."
Our support team would be better able to illuminate why Microdeposits are being blocked on the setup intent currently.
rancid cipher
We as platform need to comunicate or that message should be forwarded to our client?
Is there any problem with creating multiple customers for the same person (Our users bill her different companies) using the same name and her having the same bank account for the different business?
I'm asking that to try to avoid issues for other users
inland knot
There is no issue with creating multiple customers for the same person.
The Merchant should be the one's who reach out to the support.stripe.com
rancid cipher
Ok!
We find out that for that client, fail for 2 of her accounts the setup intent, so, we think it's kind of weird.
Thanks, we will reach support
On the other hand, I'm still having issues with my account, can you help me with that?
inland knot
I tried to reproduce this incase it was related to some sort of incident but my teammate and I aren't having issues remaining logged in. We really only troubleshoot integration specific issues in this Discord.
rancid cipher
Ok, where should I ask about my account?
It start happening like an hour ago, never happen anything like that on stripe
inland knot
Looks like there is some possible degradation occurring with Dashboard at the moment.
It's hard to say if your login issues are related. With login issues it's often worth doing some basic browser troubleshooting as well. (Clear cache / Cookies / Restart browser) and try again. I'd say if the issues persist after those steps and the status is green for "Stripe Core Components" on the status page it might be worth reaching out to Stripe Support as well.