#thedev132_error

1 messages · Page 1 of 1 (latest)

nimble swanBOT
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north basin
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Hi there, could you provide the request ID that return the error? You can refer to this guide to locate request IDs in your Stripe account: https://support.stripe.com/questions/finding-the-id-for-an-api-request

rain slate
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/v1/ephemeral_key_nonces req_3b6BL8qDW7SWsc

/v1/ephemeral_keys req_lm2IsA3T4Eloqv

north basin
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hmmm..none of the request IDs above reflect the error message you provided

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will you be able to share with me the request ID that return the error message: Error: The provided key 'ek_live_************************....

rain slate
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I’m not sure what request ID it would be as the Stripe React Native library itself is handling that. Do you know what api it would be on? It’s for digital wallet issuing

north basin
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Hmm okay, because I would like to trace where the error displayed, can you share with me the account ID you were trying to access? Meaning unredacted version of acct_xxxxxxxxxx in your error message

rain slate
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Yea ofc

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acct_1CWoeyFSaumjmb9r

north basin
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I am not able to find the error you shared from our logs. Could you share with me the full error message please

rain slate
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I am unable to for some reason. The error is occurring on the native end of the app so no part is printing the error. Sorry I know this isn’t much to go off of

north basin
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that's alright, let me look abit more

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Did you just receive this error? Any estimated timeframe?

rain slate
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It happens whenever I attempted to provision a card. I can try now so u can possibly find it

north basin
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yes please, that would help

rain slate
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Just ran it 🙂

north basin
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wait, are you testing in live mode? Because ek_live_*********************************************************** is a live key.

rain slate
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Yes I am

north basin
rain slate
north basin
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Okay I'm sorry, I can't locate the error and will need to look at this with my team. I will drop you a dm to create a case with us

rain slate
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No worries 🙂 thank you so much for ur help!